Supervisory IT Specialist (Network Services)

DC Government; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

DC Government is seeking a Supervisory IT Specialist (Network Services) to lead the DC-Net program within OCTO. You will direct a team of network engineers, shape strategy, and ensure reliable LAN/WAN, voice, video, and wireless services for District agencies.

The role emphasizes collaboration with CIOs and IT leads across agencies, rapid incident response, and adherence to security practices while managing budgets and schedules.

Qualifications

• Attention to detail and thoroughness in work; customer-focused service delivery.
• Effective oral communication with stakeholders and teams.
• Strong problem solving and analytical thinking to resolve network issues.
• Experience supporting voice, video, wireless, and data networks.

Responsibilities

• Lead end-to-end network, UC, and wireless services for DC-Net.
• Manage a team of engineers and collaborate with vendor and agency IT staff.
• Plan, implement, and upgrade network hardware and software while enforcing security standards.
• Respond to incidents, coordinate resources, and communicate status to stakeholders.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

Advanced degree in networking fields

CCNP

CCIE

PMP (PMI)

Job description

Supervisory IT Specialist (Network Services)

INTRODUCTION

This position is located in the District of Columbia Office of the Chief Technology Officer (OCTO). The role serves as the Network Engineering Manager for the DC-NET Program under OCTO. Reporting to the Associate Chief Technology Officer (OCTO/DC-NET), the Network Engineering Manager will lead a team of network architects and engineers. The manager is responsible for developing and maintaining the vision, strategy, and operational programs necessary to ensure that DC-NET’s engineering and operations teams effectively fulfill their roles in supporting the District Government’s voice, video, wireless, and data networks. A key component of this position involves partnering with OCTO IT program managers, as well as CIOs and IT leads across District Government agencies, to manage LAN/WAN service requests and oversee the network infrastructure that supports critical government operations.

MAJOR DUTIES AND RESPONSIBILITIES

Responsible for end-to-end network, unified communications, and wireless services for the District Government’s DC-Net program. Manages a team of network engineers and subject matter experts working with vendors and District Agencies’ IT personnel to build, scale, deploy, and support the DC Government network infrastructure. Performs strategic and tactical planning for DC-Net’s network services supporting voice, video, wireless, and Internet services. Quickly responds, evaluates, and assesses operational alerts/incidents and escalations, engages appropriate technical resources, and timely communicates with stakeholders. Maintains awareness and ensure implementation of network and security best practices and architectural standards city-wide while being able to adjust and prioritize based-on public safety and budget constraints. Provides input to network architecture team to improve service delivery and operational models based on new trends in technology and/or customer demands. Collaborates with the District’s network operations center (NOC), network architects, wireless, unified communications, data center facilities, physical plant and installation, product/business unit, and project management teams daily to ensure continuous operations and delivery of a world class service. Pro-actively reviews system logs and alerts to quickly identify problem areas and takes ownership to either resolve undesired incidents and/or assigns tasks to minimize impact to government operations. Plans, develops, and manages hardware and software patches/upgrades required to upkeep the network infrastructure and adhere to security vulnerability announcements and service level availability. Operates in a rapidly evolving environment, adapts quickly to new information, reprioritizes as needed. Serves as point of contact on escalated support and Tier2/3 support for operations. Performs other related duties as assigned.

QUALIFICATION AND EDUCATION

• 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately.
• 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

And

Applicant must possess at least one (1) year of specialized experience equivalent to the grade 14 level. Specialized experience is experience which is directly related to the line of work of the position and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

LICENSURE/CERTIFICATIONS

Strong consideration will be given for advanced degrees in networking related fields and related professional certifications such as Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), Cisco Certified Design Expert (CCDE) or Cisco Certified Internetworking Expert (CCIE) or similar credentials. Project management certification (e.g., "Certified Project Management Professional" per Project Management Institute), this is preferred.

WORKING CONDITIONS/ENVIRONMENT

The work is performed in an office like setting, and the work is sedentary in nature.

OTHER SIGNIFICANT FACTS

Promotion Potential: No Known Promotion Potential

Type of Appointment: Management Supervisory Service (MSS)

Appointment Type: MSS At-Will Statement: Positions in the Management Supervisory Service (MSS) serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.

Pay Plan, Series and Grade: MS-2210-15

Collective Bargaining: This position is not in the Collective Bargaining Unit.

Essential/Emergency Designation: This position may have an Essential or Emergency Employee Designation. The incumbent may be required in essential or emergency situations or when authorized by the agency head to perform critical tasks.

Position Designation: The incumbent of this position is subject to enhanced suitability screening pursuant to Chapter 4 of D.C. Personnel Regulations, Suitability-Security Sensitive. The position is classified as Security sensitive due to the position’s duties and responsibilities. Security sensitive positions are positions of special trust that may reasonably expected to affect the access to or control of activities system or resources that … … …… critical… …..$….. …..?? hold?

Residency Requirement : If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residence in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment.

Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona-fide District residency for the seven-year (7-year) period will result in forfeiture of employment.

EEO Statement

The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.

Please note that applications received for this vacancy announcement may be considered for other vacant positions within OCTO pursuant to qualifications.

For more information regarding the District of Columbia, OCTO and additional benefits of employment, please see below:

• http://www.dc.gov
• https://octo.dc.gov/
• https://dchr.dc.gov/page/employee-benefits
• https://washington.org/