Supervisory Information Technology Specialist

DC Department of Human Resources; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

DC Department of Human Resources seeks a Senior IT Manager for the Department of Aging and Community Living (DACL) in Washington, DC. The role directs agency-wide information technology systems and oversees IT operations, procurement, and program support to ensure reliable services for the city’s aging and disabled populations.

The ideal candidate will lead strategic IT planning, align technology with policy goals, supervise staff, and ensure compliant, secure systems across the agency.

Qualifications

• Degree in computer science, engineering, information science, information systems management, mathematics, operations research, or technology management, or a degree with at least 24 semester hours in one or more of these fields.
• IT-related experience showing the four competencies: attention to detail, customer service, oral communication, problem solving.
• Specialized IT experience demonstrated through paid/unpaid work or intensive training (e.g., IT certs).

Responsibilities

• Directs IT management plans and systems for DACL operations, including technical, managerial, operational, and feasibility assessments.
• Coordinates IT initiatives of unit managers into a cohesive IT plan for the agency.
• Directs selection, installation and maintenance of computer systems software and hardware for agency-wide operations.
• Develops IT policies and procedures and ensures compliance across IT operations.
• Supervises staff, provides guidance, and conducts meetings, trainings, and performance evaluations.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Education

BS in Computer Science/Engineering

24+ IT-related credits/experience

Job description

Job Summary

This position is in the Department of Aging and Community Living (DACL). The mission of DACL is to advocate, plan, implement, and monitor programs in health, education, and social services which promote longevity, independence, dignity, and choice for the city’s older adults (ages 60 years or older), people with disabilities, and their caregivers.

This position manages all agency-wide information and information technology systems and oversees key agency IT-related operational programs, maintenance, and procurement activities.

Duties And Responsibilities

Directs the agency’s efforts to evaluate, recommend, and implement information and telecommunication technology management plans and systems for DACL operations including technical, managerial, operational, and feasibility assessments. Provides clear technical goals, objectives, and work techniques that promote success and ensures that proper technical tools are available. Coordinates the IT initiatives of unit managers into a cohesive IT plan for the agency. Discusses policy with DACL executive management teams and recommends major changes in IT program activities. Directs the selection, installation and maintenance of computer systems software and hardware for all agency-wide operations.

Ensures the installation and maintenance of systems software and approval of appropriate testing of new or modified systems software. Oversees the computer systems, IT, and electronic data operations. Develops IT policies and procedures and ensures agency-wide compliance with IT operations. Provides supervision and guidance to subordinate staff by establishing work standards, designating work assignments, identifying developmental and training needs, and evaluating work performance. Attends/conducts staff meetings, seminars, and workshops.

Qualifications And Education

Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management, or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. Or Individuals must have IT-related experience demonstrating each of the four competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers.
• Oral Communication - Expresses information to individuals or groups effectively.
• Problem Solving - Identifies problems; determines accuracy and relevance of information.

AND

Specialized Experience

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must be equivalent to the next lower grade in the normal line of progression.

An example of Specialized Experience is IT‑related experience that may be demonstrated through paid or unpaid work and/or the completion of specific, intensive training (such as IT certifications), as appropriate.

Licenses and Certifications

None

Working Conditions/Environment

Work is typically performed in an office setting.

Other Significant Facts

Tour of Duty: Monday – Friday 8:15 a.m. to 4:45 p.m.

Pay Plan, Series and Grade, MS-2210-14

Promotion Potential: No known promotion potential.

Duration of Appointment: Management Supervisory Service (MSS): At-will employment applies to the MSS. All positions and appointments in the MSS serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.

Collective Bargaining Unit: This position is not in the collective bargaining unit.

Position Designation(s): The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability - Security Sensitive.

Emergency Destination: The incumbent is designated as an emergency employee and must be willing to work flexible hours, including weekends and evenings, to support the District’s overall preparedness. In the event of an emergency, the incumbent may be called into work and classified as essential.

Residency Preference: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

Residency Requirement: If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment

EEO Statement

The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non‑merit factor.