Network Support Professionals for DC Government Entity

Management Applications, Inc.; Vienna (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading IT services provider in Virginia is seeking Network Professionals for various positions supporting a DC Government entity. The roles include Tier 3 and Tier 2 support, with responsibilities ranging from technical expertise to project management. Candidates must possess a 4-year degree in Information Technology, relevant certifications like CCNA, and demonstrated skills in Cisco networking and Microsoft environments. Immediate opportunities available for those eager to contribute to critical infrastructure projects.

Qualifications

• Must have demonstrated expertise in managing Microsoft Hyper-V.
• Must be at least CCNA level certified.
• PMP Certification is preferred.
• Proven experience supporting a Microsoft Windows desktop environment.

Responsibilities

• Support entity’s on-premises infrastructure.
• Provide technical support and training to entity employees.
• Respond to alert notifications from system monitoring applications.
• Prepare regular system performance reports.
• Ensure entity’s IT infrastructure is maintained and safe from malware.

Skills

IPS Cisco Switching

Cisco Routing

Fiber Channel Switch

SAN Hyper-V

Video Conference Bridge

Video Conference Endpoint

Office 365

Active Directory

Group Policy

DNS

DHCP

RDP

Windows Server 2012 R2

Windows 7

Windows 10

Microsoft Hyper-V

Microsoft Office 2013

Microsoft Office 2016

Education

4-year degree in Information Technology

Tools

Microsoft Windows 7/10

Barracuda Backup

Barracuda Web Filter

Barracuda Email Filter

ESRI ArcGIS

SharePoint

Job description

Overview

Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking Network Professionals for positions with a DC Government Entity. Please submit a resume and salary requirements to be considered. Applicants with government experience are encouraged to apply.

Entity’s internal IT staff consists of five (5) members: a Network Administrator, a Network Systems Administrator, a Help Desk Manager, a Procurement Coordinator, and a Director. Newly hired staff will report to the Help Desk Manager on a day-to-day basis.

The Help Desk Manager has a supervisory role over desktop support, network operations, and technology training. Hired staff will work closely with the Help Desk Manager and IT Director to ensure high quality support is provided for the entity’s IT services and timely completion of technology projects.

Required Skills / Technologies

• IPS Cisco Switching
• Cisco Routing
• Fiber Channel Switch
• SAN Hyper-V
• Video Conference Bridge
• Video Conference Endpoint
• Office 365
• Netwrix
• AlienVault SIEM
• Active Directory
• Group Policy
• DNS
• DHCP
• RDP
• HTTP/S
• FTP
• Terminal Services
• Barracuda Backup
• Barracuda Web Filter
• Barracuda Email Filter
• Sophos Endpoint Protection
• ESRI ArcGIS
• SharePoint
• Windows Server 2012 R2
• Windows 7
• Windows 10
• Office 2013
• Office 2016

Scope of Support Services

Staff will support entity’s existing on-premises infrastructure/personnel components. Support of the infrastructure shall include:

1. Following entity IT Policies and Procedures;
2. Development of project /Statements of Work;
3. Responding to alert notifications from system monitoring applications;
4. Prepare regular system performance reports and present recommendations for improvement;
5. Providing technical support and training to entity employees;
6. Provide technical expertise and support for regional IT projects in which entity is involved;
7. Take necessary steps to ensure entity’s IT infrastructure is safe from malware and properly maintained and patched;
8. Ensure that all entity servers are appropriately backed up and can be restored within agreed upon timeframes;
9. Provisioning of new systems as needed or full-system upgrades of existing systems;

Open Positions

One (1) person on-site full time for Tier 3 level support and project- based work to be performed during entity business hours. Tier 3 person must have a 4-year degree in Information Technology and be at least CCNA level certified. PMP Certification is also preferred. Tier 3 person must have demonstrated expertise managing Microsoft Hyper-V, Cisco networking infrastructure, and exposure to multiple security platforms.

One (1) person on-site full time for Tier 2 level support and project- based work to be performed during entity business hours. Tier 2 person must have at least a 4-year degree in Information Technology and proven quality support experience. Tier 2 person must have proven experience supporting a Microsoft Windows 7/10 desktop environment along with Microsoft Office 2013/2016.

Additional Positions

It is anticipated that additional projects supporting the entity’s infrastructure will arise that require specialized technical skills from the following open positions:

• Oracle Database Administrator;
• Microsoft SharePoint Administrator;
• Microsoft SharePoint Developer;
• Cisco CCNP or equivalent level engineer;
• Cisco CCNP Wireless or equivalent level engineer;

Job Application Instructions

To be considered for these positions please submit a resume (2 page max.) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.