Supervisory IT Specialist - 890555800

Caecommunity; Washington; Presencial; USD 85.000 - 110.000; Jornada completa

Descripción de la vacante

Caecommunity is seeking a skilled IT Infrastructure Specialist to deliver secure, high-availability infrastructure solutions supporting VA's mission. You will support enterprise Linux platforms, server/storage resources, and cloud-hosted workloads across VA medical facilities, ensuring continuity of operations and rapid recovery from incidents.

The role demands attention to detail, outstanding customer service, clear oral communication, and strong problem solving to guide cross-functional teams,

Formación

• Attention to detail required for mission-critical operations.
• Customer service skills to work with VA clients and stakeholders.
• Oral communication to convey technical concepts to diverse audiences.
• Problem solving to identify issues, evaluate options, and implement solutions.

Conocimientos

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Descripción del empleo

Deliver secure and high availability infrastructure solutions supporting VA's mission. Serve as an operational service provider of foundational compute, storage, physical database, and client management components. Implement and sustain technical, management, and operational security controls and supporting processes to protect mission critical networks, systems, and applications throughout the VA enterprise.

You must meet the Basic Requirements (Individual Occupational Requirement) and the Specialized Experience to qualify for this series as described below.

Basic Requirements (Individual Occupational Requirement):

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

The basic requirements MUST be substantiated in your resume. Failure to provide the required information will render your application ineligible for consideration.

-AND-

You may qualify for the GS-13 based on your experience as described below:

Specialized Experience GS-13:

You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience directly related to supporting Enterprise Server or VA Medical Facilities and must demonstrate at least one year of experience equivalent to the GS-12 level supervising or serving as a technical lead for Enterprise or facility-facing Linux platform operations. Qualifying experience includes directing technical staff, contractors, or vendor-supported teams responsible for Red Hat Enterprise Linux systems and/or AWS and Azure cloud-hosted Linux workloads supporting clinical, administrative, and healthcare operations; overseeing production support, service restoration, patching, vulnerability remediation, access control, backup/recovery, incident response, change coordination, monitoring, configuration management, operational compliance, and customer support for VA facility environments; ensuring secure and available infrastructure services for medical-center mission systems; coordinating with facility customers, cybersecurity, enterprise operations centers, network/storage teams, vendors, and contractors; and maintaining reliable, compliant, mission-ready Linux and cloud platform services supporting VA healthcare delivery.

This experience must be detailed in your resume to receive credit.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.