IT Specialist

US Deputy Assistant Secretary for Information and Technology; Salt Lake City (UT); On-site; USD 88,000 - 110,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a qualified IT professional in Salt Lake City to support enterprise storage and data protection operations. The role requires excellent attention to detail, strong customer service orientation, and effective communication with stakeholders.

Applicants must meet the minimum qualifications and specialized experience outlined for the series. Experience with storage architectures, data protection tooling, and security controls is desirable, along with

Qualifications

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers to assess needs, provide information or assistance, resolve problems, or satisfy expectations.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/09/2026.

You must meet the Minimum Qualification Requirements, Specialized Experience and Selective Placement Factors to qualify for this series as described below.

Minimum Qualifications Requirements

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respo"nds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience

• You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing technical support and administration for enterprise storage and data protection platforms, including NetApp, Dell PowerMax, Dell Data Domain, and Commvault HyperScale; configuring and maintaining Cisco MDS Storage Area Network fabric infrastructure; designing storage architectures; developing provisioning, tiering, replication, backup, recovery, and data migration strategies; and validating recovery objectives. Experience troubleshooting complex hardware, software, and interoperability issues to root cause; applying information assurance principles and security controls; remediating vulnerabilities; monitoring performance, capacity, and availability; and recommending mitigations, upgrades, and lifecycle refreshes. Experience leading enterprise storage and data protection projects across teams and Service Lines, including developing Standard Operating Procedures and ensuring alignment with Service Level Agreements.

Selective Placement Factor

• Hands‑on experience administering enterprise storage arrays, such as NetApp and Dell PowerMax, including provisioning, capacity management, and performance optimization.
• Experience administering enterprise backup and recovery systems, such as Commvault HyperScale and Dell Data Domain, including backup operations and recovery validation.
• Experience configuring and maintaining SAN fabric infrastructure, such as Cisco MDS, including zoning and Fibre Channel connectivity.
• Experience applying information assurance controls addressing confidentiality, integrity, and availability, and performing vulnerability or compliance scanning on IT systems.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part‑time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment.