IT Specialist (Operating Systems)

TSA-; Herndon (VA); On-site; USD 100,000 - 130,000; Full time

Job summary

The TSA- IT Specialist (OP) position supports two branches in the Information Technology Division—Enterprise Support and Security Engineering—focusing on ensuring service quality and security alignment. The role requires strong competencies in detail, customer service, communication, and problem solving, plus experience with deployment, monitoring, and collaboration with vendors or teams.

Qualified candidates have one year of specialized experience at SV-G or GS-11 level and can demonstrate

Qualifications

• IT deployment and configuration experience for end-users or infrastructure.
• Experience monitoring backups and recovery, improving success rates.
• Collaboration with technical teams, vendors, or program offices on IT issues.
• Ability to document requirements and propose technical solutions.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Technical Competence

Information Management

Job description

The primary purpose of this IT Specialist (OP) position is in (2) two branches in the Information Technology (IT) Division: Enterprise Support branch and Security Engineering branch. The descriptions for both program areas are listed under the duties section. FOR ALL IT POSITIONS: To qualify, you must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

(SV-I band) In addition to competencies above:

1. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
2. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position:

To qualify for the SV-H band (equivalent to GS-12), you must have one year of specialized experience at the SV-G band or GS-11 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:

• Experience supporting the deployment and configuration of IT systems, applications, or infrastructure service for end-users, devices, or locations, helping improve service availability and user access.
• Experience monitoring backup and recovery operations for IT systems or environment, identifying recurring job failures, and helped implement corrective actions that improved backup-success rates.
• Experience collaborating with the technical team, vendor, or program office to troubleshoot an integration or performance issue involving an IT system or service, contributing to a successful resolution.

To qualify for the SV-I band (equivalent to GS-13), you must have one year of specialized experience at the SV-H band or GS-12 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as:

• Experience leading and supporting the installation, configuration, testing, maintenance, patching, upgrading, and release of enterprise IT systems and services.
• Experience contributing to technical projects involving Microsoft-based and UNIX/Linux environments, database platforms, storage, backup and recovery, mobile device management, and data-center infrastructure.
• Experience identifying, documenting, presenting with recommendations on technical and functional requirements for IT systems, including system interfaces, dependencies, performance requirements, and integration considerations.
• Experience creating reports and dashboards by gathering requirements, identifying business rules and reporting criteria to deliver data visualizations and written products to management and stakeholders.

Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.