Supervisory IT Specialist

Deputy Assistant Secretary for Information and Technology; United States; On-site; USD 140,000 - 170,000; Full time

Job summary

Deputy Assistant Secretary for Information and Technology seeks a Director in Product Delivery Service to serve as Product Owner for systems in their portfolio. The incumbent will lead teams to deliver enhanced VA digital products and services, developing high-level strategies to support VA-wide objectives.

The role requires specialized experience in guiding product strategy, planning, and cross-functional delivery, with governance and security considerations for federal IT programs.

Qualifications

• Attention to detail in evaluating IT products and services.
• Strong customer service mindset to align with stakeholder needs.
• Clear and effective oral communication with diverse audiences.
• Analytical problem solving to drive data-informed decisions.

Responsibilities

• Lead product strategy, planning, and delivery for enterprise IT systems.
• Apply Agile product management practices to guide cross-functional teams.
• Oversee platform architecture ensuring alignment with standards and cybersecurity.
• Engage stakeholders, collect user feedback, and define product vision and roadmaps.
• Ensure compliance with federal regulations, IT governance, and security frameworks.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The incumbent serves as a Director in Product Delivery Service. The incumbent serves as the Product Owner for systems within their portfolio and is responsible for developing high-level strategies to support development efforts to achieve Department of Veterans Affairs (VA) wide business objectives. The incumbent will supervise multiple teams to deliver improved VA digital products and services.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You must meet the Basic Requirements Experience and the Specialized Experience to qualify for this series as described below:

BASIC REQUIREMENTS

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND SPECIALIZED EXPERIENCE

You must have one year of specialized experience equivalent to at least the next lower grade, GS-14, in the normal line of progression for the occupation in the organization.

Specialized experience is defined as: Experience that demonstrates the ability to lead product strategy, planning, development, and delivery for enterprise technology platforms or IT systems.

This includes:

• 1. Managing the full product lifecycle, from concept through launch, continuous improvement, and decommissioning;
• 2. Applying Agile product management practices to guide cross- functional teams (engineering, UX, stakeholders) toward delivering user-centered solutions;
• 3. Overseeing platform or system architecture, ensuring alignment with organizational technology standards and federal IT and cybersecurity requirements;
• 4. Conducting stakeholder engagement, collecting user feedback, and using data- driven insights to define product vision, roadmaps, and measurable outcomes;
• 5. Ensuring compliance with federal regulations, IT governance, and security frameworks while supporting mission- critical operations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.