Information Technology Specialist (Systems Analysis)

US Deputy Assistant Secretary for Information and Technology; Salt Lake City (UT); On-site; USD 100,000 - 130,000; Full time

Job summary

The Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Portfolio Value Office (PVO) seeks a highly skilled IT program professional with proven governance and portfolio oversight capabilities in Salt Lake City, Utah.

Qualified candidates will have at least one year of specialized experience at GS-12 level, leading complex IT programs, conducting business process analysis, and integrating business needs with technology solutions, while working with senior leaders on

Qualifications

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers to assess needs, provide information or assistance, resolve problems, or satisfy expectations; ensures quality products and services.
• Oral Communication - Expresses information clearly to audiences, considers audience and information nature, and responds appropriately.
• Problem Solving - Identifies problems, evaluates information, uses judgment to make recommendations.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

This position is located in the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Portfolio Value Office (PVO). The Portfolio Value Office integrates IT services aligned to VA strategic goals and objectives to facilitate the implementation and improvement of services, processes, and technology, focusing on business goals and customer needs. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026.

Basic Requirements Experience

Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience

You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Specialized experience for this position is defined as: Demonstrates advanced knowledge of information technology management, systems analysis, program governance, and portfolio oversight.

• Leading or advising complex IT programs, projects, products, or portfolios
• Conducting business process analysis by developing requirements, performance measures, value assessments, audit or compliance reviews
• Evaluating program effectiveness through quantitative and qualitative analysis
• Integrating business needs with technology solutions
• Managing stakeholder relationships by facilitating cross-functional collaboration and providing authoritative recommendations to senior leaders regarding strategy, risk, resource allocation, process improvement, and operational performance
• Establishing or improving governance frameworks, monitoring compliance with organisational policies and regulatory requirements, and driving measurable improvements in service delivery, mission outcomes, customer satisfaction, efficiency, or business value.

This experience must be detailed in your resume to receive credit.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note

A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.