Supervisor, Workplace & Security

Collectors; Santa Ana (CA); On-site; GBP 45,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Job summary

Collectors is seeking a Workplace Supervisor for the PSA location in London. You will develop and own Workplace and Facilities operations, lead the local Workplace team, including contract and full-time hires, and coordinate custodial work and vendor relationships to ensure a safe, clean, and productive site.

Reporting to the Manager, Workplace in Frankfurt, you will implement preventive maintenance, manage administrative functions, and act as the onsite point of contact for candidates,

Qualifications

• 5+ years of management experience, with 3+ in Corporate Workplace or Facilities.
• Bachelor's degree or equivalent work experience.
• Strong verbal and written communication; policy comprehension.

Responsibilities

• Develop and own Workplace and Facilities operations for the PSA location in London.
• Lead the development of the local Workplace team, including hiring, training, coaching, and career development.
• Coordinate and schedule the custodial team; develop schedules and SOPs.
• Own Workplace vendor management and administrative responsibilities for the sites — contracts, onboarding, insurance, vendor relations & performance.
• Develop and own a holistic preventive maintenance program for the site; ensure reliable operability and a best-in-class facility.
• Oversee and streamline administrative functions at the sites including mail, F&B program, copiers, office supplies, and employee services.
• Serve as the key point of contact for candidates, colleagues, and visitors onsite.
• Contribute to projects to improve facility and employee health & safety.
• Oversee and manage facilities equipment vendors for operational environments.
• Liaise between Workplace and other departments; collaborate with Operations and leadership.
• Manage internal customer tickets and requests through the ticketing platform; ensure timely response and resolution.

Skills

Leadership

Communication

Team management

Planning/Organization

Education

Bachelor's degree

Tools

Google Docs

Google Sheets

Slack

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed.

Workplace Supervisor

This role ensures a safe, clean, and productive environment by managing the Workplace team and facilities contractors at the PSA location in London. Responsibilities include overseeing and developing the Workplace operations team and vendor portfolio, resolving internal and external issues, and partnering with business leaders to support growth and culture. You’ll report to the Manager, Workplace located in Frankfurt, Germany.

What You’ll Do

• Develop and own Workplace and Facilities operations for the PSA location in London
• Lead the development of the local Workplace team, both contract and full time hires, including hiring, training, coaching and career development
• Coordinate and schedule the work of the custodial team, developing team schedules and SOPs to get the job done
• Own Workplace vendor management and administrative responsibilities for the sites - processing contracts, onboarding vendors, coordinating insurance, and managing vendor relationships & performance
• Develop and own a holistic preventative maintenance program for the site, ensuring reliable operability and a best-in-class facility for our staff and clients
• Oversee and streamline administrative functions at the sites including: mail, food and beverage program, copiers, office supplies, and employee services
• Serve as the key point of contact for candidates, colleagues, and visitors onsite
• Contribute to projects to improve facility and employee health & safety
• Oversee and manage facilities equipment vendors for operational environments
• Liaise between Workplace and other departments, collaborating with Operations and business leadership on relevant issues
• Manage internal customer tickets and requests through the ticketing platform, ensuring timely response and resolution

Who You Are

• 5+ years of management experience, including 3+ years in Corporate Workplace or Facilities and 1+ year in Operations preferred
• Bachelor's degree in related field or equivalent work experience
• Strong verbal and written communication skills; able to understand and relay company policies/procedures
• Influential leader with the ability to inspire/motivate, drive change, and build strong relationships across the organization
• Dependable, personable team player with excellent collaboration skills
• Strong team management and planning/organizational skills; adaptable and capable of developing/executing realistic action plans in a dynamic environment
• Preferred ability to use Google Docs, Google Sheets, Slack, etc.

Pay Transparency Statement

The salary for this position is £44,818.77 - £60,637.16. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Collectors is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.