Staff Technical Program Manager, PSA Ops

Collectors Universe, Inc.; New York (NY); Hybrid; USD 151,000 - 220,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Flexible Hours

Vacation

Holiday Pay

Employee Discounts

Job summary

Collectors Universe, Inc. is seeking a Staff Technical Program Manager to lead strategic, cross-functional programs across engineering, product, design, and operations.

You will translate complex requirements into actionable roadmaps, drive milestones, and ensure timely delivery while aligning with business goals. This role offers hybrid or remote work options within the United States and opportunities to scale PSA Ops supporting global growth.

Qualifications

• 8+ years of product management and/or technical program management in an agile setting.
• Experience with hardware, logistics, manufacturing or operationally intensive products is a plus.
• Strong knowledge of SDLC, Agile/Scrum and work management tools (e.g., Jira).
• Experience leveraging AI tools to improve efficiency and outcomes.
• Authorized to work in the United States.

Responsibilities

• Collaborate with Engineering, Design, Product, and Business stakeholders to shape and prioritize plans.
• Drive high-priority initiatives with clear business and technology objectives.
• Communicate milestones and deliverables to stakeholders with clarity.
• Develop training and educational programs to improve organizational practices.
• Design scalable processes that give autonomy to development teams while standardizing where needed.
• Break down complex problems and drive execution with proactive problem solving.
• Improve automation and process efficiencies across initiatives.
• Support roadmap prioritization with stakeholders and manage multi-team dependencies.
• Assist in scaling our developer operations globally to new heights.
• Understand and advocate for the customer throughout the lifecycle.

Skills

Product management

Technical program management

Agile / Scrum

Jira

AI tools (Claude Cowork, Glean)

Leadership

US work authorization

Tools

Jira

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Why This Role

We are building world class, cutting edge experiences for collectors of all levels of experience. This role will have a direct impact on PSA Ops, the core software that powers PSA’s grading operations, in a business experiencing tremendous growth and record demand. You’ll help solve the unique technology and operational challenges that come with scaling at this level, where massive volume, complexity, and customer expectations create an exciting opportunity to make a meaningful impact. We are looking for a Staff Technical Program Manager who is practical, ambitious, and empathetic, with the ability to understand complex domains and drive teams toward exceptional outcomes. You’ll lead strategic, cross-functional programs from inception through delivery, partnering with engineering, product, design, and operations to align priorities, manage dependencies, and drive execution. Your work will have impact beyond the teams you support, directly influencing PSA’s ability to scale its operations and support the continued growth of the business. You’ll work from our Santa Ana or Jersey City office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What You’ll Do

• Collaboratively partner with other teams (Engineering, Design, Product, Business stakeholders, etc.) in the product development lifecycle to shape and prioritize product plans that solve customer problems in ways that deliver on company goals
• Focus on the most mission critical, high priority initiatives with a focus on business and technology objectives
• Provide best-in-class communications about project inception, milestones, and deliverables to stakeholders
• Develop and run training and educational programs to help transform organizational practices.
• Design and share processes and documents that provide maximum autonomy for development teams while maintaining a level of standardization that allows the company to scale.
• Combine superior communication skills with the analytical horsepower to break down complex, ambiguous problems and possess a strong will to be resourceful and get stuff done
• Solve problems with a focus on automation and process improvement, creating efficiencies as you work
• Contribute to the strategic roadmap prioritization processes with key stakeholders and deliver success management with multiple stakeholders
• Support our developer operations environment so we can continue to create new businesses and migrate existing ones, scaling our businesses across the globe to new heights
• Understand the customer and advocate for them

Who You Are

• 8+ years of product management and/or technical program management experience in a modern product or engineering organization operating in an agile environment.
• Preferred: Experience working on hardware, logistics, manufacturing, or other operationally intensive products and/or software programs.
• Strong understanding of the software development lifecycle, Agile/Scrum methodologies, and tools such as Jira or other work management software.
• Depth in experience of technical program management practices including coordinating dependencies across teams, reporting on milestones, outcomes, and blockers, and leading successful releases/deployments across complex initiatives
• Proven ability to leverage AI tools such as Claude Cowork, Glean or similar technologies in day-to-day work to increase efficiency, accelerate execution, and improve outcomes.
• Strategic, highly collaborative leader who can rally teams around shared goals, navigate ambiguity and competing priorities, and drive measurable customer and business impact.
• Candidates must be authorized to work in the United States.

Salary Range

The salary range for this position is $151,341 –$220,480. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us

• Health Insurance: All employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: We offer a flexible vacation policy for our employees
• Holiday Pay: All employees are eligible for nine company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
• Collectors uses e-Verify to validate your ability to work legally in the United States.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail]

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.