Supervisor, Workplace Operations

Energize; St. Louis (MO); On-site; USD 58,000 - 85,000; Full time

Job summary

Energizer Holdings, Inc. in Clayton, MO, is seeking a Supervisor, Workplace Operations to lead the full workplace services for a 160-person site.

The role covers mailroom, retail store, food and beverage, security, and facilities across the headquarters. The on-site position requires 5+ years in workplace services with leadership experience and strong analytical, communication, and problem-solving skills to drive coverage, service levels, and continuous improvement while coordinating with

Qualifications

• 5+ years in workplace services or related operations.
• Experience leading a team and coordinating multiple service areas.
• Strong analytical, communication, and problem-solving skills; proactive thinker.

Responsibilities

• Own daily operating model for mailroom, retail, food/beverage, hospitality, security, and property.
• Set coverage expectations and ensure backup coverage for absences, peaks, events.
• Lead and mentor the Workplace Operations Coordinator and establish escalation paths.
• Maintain a clear responsibility model with owners, backups, and escalation.
• Manage mailroom operations, packages, couriers, and reporting.
• Oversee retail store operations, merchandising, inventory, POS, and reporting.
• Manage food, beverage, pantry, and hospitality supply program.
• Oversee security badge administration and occupancy reports.
• Track property readiness, maintenance requests, and service issues.
• Create weekly/monthly operational reporting and KPI analysis.

Skills

Leadership

People management

Analytical

Communication

Documentation

Organization

Problem solving

Independent thinking

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Microsoft Excel

POS systems

Inventory tools

Mail tracking tools

Work order systems

Job description

What you'll love about this job

Onsite at Energizer's Headquarters in Clayton Missouri - Monday - Friday 8-5 schedule.

This is Energizer Holdings, Inc.

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary

The Supervisor, Workplace Operations manages the full workplace services operation supporting approximately 160 employees. The role owns daily service performance, staffing coverage, mailroom service levels, retail store management, food and beverage program management, security card administration oversight, property coordination, facility work order management, inventory controls, reporting, cost management, vendor follow-up, escalation management, and continuous improvement. This role ensures that the site has sufficient coverage across each operational area and that service risks are visible, tracked, and resolved promptly.

Responsibilities

Operations Coverage & Leadership

• Own the daily operating model for mailroom, retail store, food and beverage, hospitality, workplace readiness, security card administration, and property coordination for a 160-person workplace.
• Set daily coverage expectations, assign priorities, monitor service gaps, and ensure backup coverage is in place for absences, peak periods, events, and urgent requests.
• Lead, train, and mentor the Coordinator, Workplace Operations; manage task assignments, standards, accountability, and service escalation paths.
• Maintain a clear responsibility model so each operational area has a primary owner, backup support, and escalation process.

Mailroom Management

• Manage mailroom operations including incoming/outgoing mail, package handling, courier coordination, chain-of-custody standards, service‑level compliance, exception resolution, and mailroom reporting.
• Manage mailroom equipment and hardware
• Review mailroom volumes, delivery accuracy, delayed items, package exceptions, and recurring issues to identify process improvements and staffing needs.
• Execute print and other special jobs.
• Perform print jobs, mail merges and other mail room workplace duties.

Retail Store Management

• Oversee retail store operations, including merchandising standards, retail inventory availability, POS (Shopify) activity, shrinkage controls, stock rotation, vendor ordering coordination, and sales/activity reporting.
• Ensure retail usage, stock‑outs, product mix, vendor issues, and employee service feedback to maintain the retail store as a reliable workplace amenity.
• Create and place orders for inventory
• Develop marketing plan
• Create and analyze sales/inventory reporting

Food & Beverage Management

• Manage the food, beverage, coffee, pantry, and hospitality supply program, including procurement through inventory management
• Place orders and manage procurement processes for food, beverage, and hospitality supplies.
• Track and report on all SKUs
• Ensure items are stocked at all times and controls are in place to ensure no outage

Security Card Management

• Own oversight for security card/badge administration, including issuing and terminating security badges
• Ensure security card activity is accurately logged, exceptions are escalated, and access‑control processes are followed consistently.
• Run and analyze occupancy reports
• Ensure data quality is accurate along with process controls to audit for accuracy

Property Coverage & Workplace Readiness

• Manage property coverage for workplace readiness, meeting rooms, common areas, storage areas, mailroom, pantry, retail store, equipment & furniture checks, and service issue escalation.
• Track and report all property issues through resolution, including maintenance requests, readiness gaps, vendor follow‑up, safety/cleanliness observations, and recurring service concerns.
• Set up and tear down meeting room including but not limited to furniture and food & beverage
• Act as front of house for a guest e.g. Virtual Receptionist

Reporting, KPI Review & Continuous Improvement

• Create and review a weekly/monthly operational reporting package covering mailroom, retail store, food and beverage, inventory, stock‑outs, reorder activity, security card activity, property issues, workplace readiness, and KPI performance.
• Analyze trends, identify coverage gaps, recommend corrective actions, and communicate service performance to leadership.
• Track and report budget items including purchase orders, invoices, waste, recurring service, emergency exceptions, etc.
• Maintain or support routine reporting for mailroom volumes, package exceptions, inventory availability, stock‑outs, retail/POS activity, food and beverage usage, security card activity, workplace readiness, service issues, and open property items.
• Escalate gaps that could affect daily coverage for the 160‑person population, including low inventory, mail delays, badge/security card issues, retail store issues, meeting room readiness gaps, or property work order risks.
• Use consistent checklists, trackers, logs, and report templates so daily execution data can be rolled into weekly/monthly operational reporting.
• Process vendor invoices, reconcile invoices accurately, and maintain financial tracking documentation.

What we are looking for

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 5+ years of experience in workplace services, inventory management, mail services, hospitality, retail, facilities, property coordination, or office services operations preferred.
• Prior lead, supervisor, or people management experience required.
• Experience overseeing inventory tracking, operational reporting, security badge/card administration, vendor coordination, workplace readiness, and service escalations preferred.
• Strong analytical, customer service, communication, documentation, organization, and problem‑solving skills.
• Proficiency with Microsoft Excel, reporting templates, POS systems, inventory tools, mail tracking tools, work order systems, or similar platforms preferred.
• Independent thinker with a proactive approach

Come join us!

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.

Total Rewards Package

The salary range for this position is USD $58,300.00/Yr. - USD $85,000.00/Yr.

Actual base salary offered to a candidate may vary based upon factors including, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

Energizer strives to create a supportive work environment centered around colleagues’ professional and personal well-being. Our total rewards package provides comprehensive benefits to attract, retain, and protect our colleagues – including health and welfare insurance, parental leave, paid time off, and retirement savings plans.