Global Recruitment Operations Manager

National Grid plc; City of Syracuse (NY); Hybrid; USD 146,000 - 171,000; Full time

Job summary

National Grid plc in the US is seeking a Global Recruitment Operations Manager to shape the future of our talent function. You will lead governance, performance and operating excellence across UK and US recruitment teams, partnering with Legal, Ethics, Compliance, Risk and Audit to manage risks and drive improvements.

This highly visible role combines strategic thinking with hands-on delivery in a hybrid model, with base locations in Brooklyn, NY, Waltham, MA or Syracuse, NY.

Qualifications

• Significant experience in recruitment operations, HR operations, governance, analytics, business management or a related field.
• Strong knowledge of recruitment governance, reporting, compliance and operational best practice
• Experience leading risk, audit, assurance or policy-based activities.
• A proven track record of developing and managing reporting, analytics and performance frameworks.
• Strong commercial and financial acumen, including budget, supplier and contract management.
• Experience supporting large-scale transformation programmes, organisational change and operating model implementation.
• The ability to translate complex data into meaningful insight and executive-level recommendations.
• Experience working within large, complex and ideally global organisations.
• Equivalent experience in recruitment operations, governance, compliance, analytics or business management will also be considered

Responsibilities

• Translate recruitment strategy into actionable programmes and operational capabilities.
• Lead Data Reporting and Insights across the UK and US.
• Develop performance measures, KPI reporting and executive dashboards.
• Champion data quality, reporting governance and continuous improvement of business intelligence capabilities.
• Provide leadership teams with meaningful insights, recommendations and decision support.
• Oversee budget, headcount and resource planning processes.
• Lead recruitment governance and assurance activities across multiple jurisdictions.
• Maintain controls and compliance frameworks that meet legal, regulatory and organisational requirements.
• Partner with Legal, Ethics, Compliance, Risk and Audit teams to manage recruitment-related risks effectively.
• Coordinate recruitment-related audits, regulatory submissions and compliance reporting.
• Ensure reporting requirements, control evidence and assurance activities are delivered accurately and on time.
• Lead the development and implementation of global recruitment policies and practices.
• Oversee recruitment supplier governance and vendor performance.
• Partner with Procurement and Finance to drive value, efficiency and cost optimisation.
• Provide governance and commercial support across recruitment projects and transformation initiatives.
• Work closely with project and change teams to track delivery, benefits and outcomes.

Skills

Recruitment operations

Governance

Analytics

Business management

Job description

At National Grid, we're on a mission to deliver a clean, fair and affordable energy future. As we transform the way energy is generated, transported and consumed, attracting and enabling world-class talent has never been more important.

We're looking for a strategic and commercially minded Global Recruitment Operations Manager to help shape the future of our recruitment function. This is a unique opportunity to operate at the heart of Talent Acquisition, driving governance, performance, compliance and operational excellence across our UK and US recruitment teams.

As the Global Recruitment Operations Manager, you'll act as the governance, performance and business management lead for the Recruitment function, enabling the successful delivery of strategic priorities across a complex global organisation.

Working closely with the Recruitment Leadership Team and partnering with key stakeholders across People, Finance, Procurement, Legal, Ethics, Compliance, Risk and Audit, you'll provide the insight, governance and operational leadership required to ensure our recruitment organisation performs effectively today while building capability for tomorrow.

This is a highly visible role that combines strategic thinking with operational execution, giving you the opportunity to influence decision-making at a global level.

This role operates under a hybrid working model and can be based out of the Brooklyn, NY, Waltham, MA or Syracuse, NY office. Hybrid work expectations are subject to business needs and company policy.

Key Accountabilities

• Translate recruitment strategy into actionable programmes and operational capabilities.
• Enable successful delivery and sustainable adoption of strategic change across the recruitment function.
• Lead Data Reporting and Insights
• Own the recruitment reporting and analytics framework across the UK and US.
• Develop performance measures, KPI reporting and executive dashboards that drive informed decision-making.
• Champion data quality, reporting governance and continuous improvement of business intelligence capabilities
• Provide leadership teams with meaningful insights, recommendations and decision support.
• Oversee budget, headcount and resource planning processes
• Lead recruitment governance and assurance activities across multiple jurisdictions.
• Maintain controls and compliance frameworks that meet legal, regulatory and organisational requirements.
• Partner with Legal, Ethics, Compliance, Risk and Audit teams to manage recruitment-related risks effectively.
• Coordinate recruitment-related audits, regulatory submissions and compliance reporting.
• Ensure reporting requirements, control evidence and assurance activities are delivered accurately and on time
• Lead the development and implementation of global recruitment policies and practices.
• Oversee recruitment supplier governance and vendor performance.
• Partner with Procurement and Finance to drive value, efficiency and cost optimisation
• Provide governance and commercial support across recruitment projects and transformation initiatives.
• Work closely with project and change teams to track delivery, benefits and outcomes.

Qualifications

• Significant experience in recruitment operations, HR operations, governance, analytics, business management or a related field.
• Strong knowledge of recruitment governance, reporting, compliance and operational best practice
• Experience leading risk, audit, assurance or policy-based activities.
• A proven track record of developing and managing reporting, analytics and performance frameworks.
• Strong commercial and financial acumen, including budget, supplier and contract management.
• Experience supporting large-scale transformation programmes, organisational change and operating model implementation.
• The ability to translate complex data into meaningful insight and executive-level recommendations.
• Experience working within large, complex and ideally global organisations.
• Equivalent experience in recruitment operations, governance, compliance, analytics or business management will also be considered

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More Information

Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.

Brooklyn ; $146k - $171k a year

Waltham ; $146k - $171k a year

Syracuse ; $146k - $171k a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.