Supervisor, Warehouse

Philabundance; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Warehouse Supervisor to lead a dedicated team in a fast-paced environment. This role involves overseeing daily operations, ensuring safety compliance, and mentoring staff to achieve performance goals. You will play a crucial role in maintaining warehouse efficiency and quality control while providing excellent service to customers and partners. If you thrive in a collaborative setting and are passionate about logistics and team leadership, this opportunity could be your next career move. Join a mission-driven organization that values professionalism and innovation.

Qualifications

• 3+ years of experience in warehouse management or logistics.
• Ability to operate forklifts and manage team performance.
• Strong customer service and communication skills.

Responsibilities

• Lead a team to meet warehouse deliverables and safety standards.
• Manage scheduling and staffing based on warehouse volume.
• Track inventory and report on warehouse activity and performance.

Skills

Team Leadership

Forklift Operation

Customer Service

Inventory Management

Problem Solving

Safety Compliance

Education

High School Diploma or GED

Serve Safe Certification

Forklift Certification

Tools

Pallet Jacks

Forklifts

Automated Inventory Systems

Microsoft Office

Job description

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Position Summary:

The Supervisor, Warehouse will lead a team of Associates to meet deliverables, work within processes including OSHA regulations, and achieve team, department, and enterprise goals. The role involves working in an open warehouse environment and cooler/freezer to move food products, combining leadership and general labor. The focus is on mentoring, training, and managing team performance.

The warehouse operates on a staggered shift schedule, with potential overtime, evenings, and weekends. Shifts typically are 6:30 AM to 2:30 PM, 8:00 AM to 4:00 PM, 11 AM to 7 PM, or 7:00 AM to 3:00 PM. Supervisors will manage scheduling and support staffing needs based on volume.

Primary Responsibilities:

1. Manage team resources, including work planning, attendance, performance, training, and staffing.
2. Operate forklifts, pallet jacks, and certify others in their use.
3. Provide high-level customer service and professional communication with customers, volunteers, and agency personnel.
4. Track and report warehouse activity, inventory status, quality control, and staff performance.
5. Establish and implement practices for picking, staging, loading, and shipping orders.
6. Maintain warehouse health and efficiency, including safety standards, food handling (Serve Safe), and collaboration with internal/external customers.
7. Identify and develop solutions for problems, and drive process improvements and innovation.
8. Use reporting tools to monitor metrics and performance.
9. Ensure proper use of tools for product movement and time tracking.
10. Support Philabundance’s cultural pillars of People, Professionalism, Partnerships, and Progress.

Additional Duties:

1. Guide Associates on safety and processes to ensure effective shipping and receiving.
2. Collaborate with Inventory and Quality Control teams.
3. Ensure accurate inventory tracking in real-time systems.

Note: This role requires passing a drug test and background check. Light travel may be required. Valid driver’s license and clean driving record are necessary if using company vehicles.

Educational Achievement:

• High School Diploma or GED preferred; extended education in logistics, business, or warehouse management is a plus.
• Serve Safe Certification preferred, must be obtained within 30 days of hire.
• Forklift Certification highly preferred, to be secured within 30 days, and capable of certifying others.

Work Experience:

• At least 3 years of heavy equipment experience, preferably in grocery or food industry.
• Experience handling escalations, providing solutions, and leading teams.
• Warehouse experience with forklift, pallet jacks, and equipment for moving products.
• Experience with operating systems, following instructions, and tracking processes.

Preferred:

• Leadership experience influencing team performance and goals.
• Experience with automated inventory systems and database management.
• Experience handling food products, including frozen, fresh, or shelf-stored goods.
• Inventory, shipping/receiving expertise.

Required Skills and Abilities:

• Operate warehouse equipment safely, including pallet jacks and reach trucks.
• Train and certify others in forklift use.
• Resolve escalations and provide solutions aligned with organizational practices.
• Read, write, and perform basic math for inventory and tracking.
• Work in variable temperature environments, including freezers.
• Use email, databases, and learn new technical skills.
• Move objects up to 50 pounds safely.
• Follow instructions and work independently or as part of a team.

Preferred Skills:

• Knowledge of OSHA, safety standards, and inventory management.
• Proficiency with Microsoft Office, database reporting, and virtual communication tools.
• Experience managing complex processes and basic management tasks.
• Understanding of delivery standards and quality requirements.

Essential Job Functions:

• Valid driver’s license with a clean record for vehicle operation.
• Physical ability to perform tasks including bending, stooping, climbing, and lifting up to 50 pounds.
• Work in cold temperatures and variable environments.
• Operate pallet jacks and manage package handling at heights.
• Follow safety protocols and meet OSHA requirements.
• Maintain work pace and meet deadlines.
• Use cognitive skills for problem-solving, following routines, and prioritizing tasks.