Supervisor Visitor Management

Northside Hospital; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Northside Hospital in Atlanta is seeking a Visitor Management Representative. The role involves overseeing daily visitor check-in operations, coordinating staff training, and providing administrative support. This position requires an associate degree or two years of leadership experience, preferably in healthcare or customer service.

The ideal candidate should be proficient in Microsoft Office and possess strong leadership skills. Join Northside Hospital and contribute to providing exceptional care in a state-of-the-art facility.

Qualifications

• Associate degree or 2 years of leadership experience.
• 2 years in healthcare or customer service field preferred.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee daily visitor check-in operations.
• Coordinate training and ensure adequate staffing.
• Provide administrative support for visitor management staff.
• Investigate adverse situations involving patients/visitors.

Skills

Leadership

Customer service

Microsoft Office proficiency

Education

Associate degree in related field

Bachelor's degree in a related field

Job description

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Primary Duties and Responsibilities

• Regularly performs the duties and responsibilities of the Visitor Management Representative.
• Makes individual work assignments and oversees the daily operation of visitor check in all functional entrances on campus.
• Coordinate training for staff on Visitor Management processes and conduct follow up training as needed.
• Ensure that staffing levels are adequate for each shift of the Visitor Management process.
• Provide all needed information being captured within the visitor management system; follow up and provide corrective actions with Manager, as needed.
• Performs investigation of events or situations concerning adverse or potentially adverse patient/visitor outcomes with relevant Supervisor(s), Manager(s) and staff.
• Provide administrative and technical support for the visitor management staff, which may include support of the fast pass information systems, safety, training and education.
• Monitors staff compliance in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident per hospital policy.
• Coordinate with other departments / leaders, as needed, to resolve any issues related to Visitor Management.

Knowledge, Skills, and Abilities / License or Certification Required

• Associate degree in related field or two (2) years of experience in a leadership role.
• Two (2) years in a healthcare or customer service-related field preferred or equivalent combination of education and experience.
• Proficiency in Microsoft Office suite.

Knowledge, Skills, and Abilities / License or Certification Preferred

• Bachelor's degree in a related field.
• Ability to follow oral and written instructions.
• Ability to present information clearly to a wide variety of audiences.
• Ability to follow oral instructions.
• Ability to work without close supervision.
• Ability to operate necessary equipment / machines.