Supervisor, Underwriting Operations (or Manager)

FCCI; Carmel (IN); On-site; USD 62,000 - 96,000; Full time

Benefits offered by this job

Flexible Work Environment

Paid Family Leave

Competitive PTO & Holidays

Recognition & Bonus Programs

Medical, Vision, Dental & Life

Employee Referral Bonus

Paid Volunteer Time

401(k) Match & Profit-Sharing

Job summary

FCCI invites applications for a Supervisor/Manager (title dependent on experience) to lead one of our commercial rating teams at the Midwest Regional Office in Carmel, Indiana. You will oversee daily operations, manage performance, workload, and quality programs, and ensure service levels are met.

Applicants should have strong leadership abilities and experience in policy changes, endorsements, cancellations, and coordination with underwriting.

Qualifications

• Experience supervising a commercial rating team.
• Strong leadership and performance-management skills.
• Ability to coordinate with underwriting and other stakeholders.

Responsibilities

• Supervising the daily operations of a commercial rating team with oversight of new and renewal policies; processing policy changes, endorsements, cancellations, non-renewals, and reinstatements.
• Managing workflow focused on efficient and effective use of technology capabilities.
• Monitoring activities to meet production goals, ensuring compliance, audit, performance and quality standards are met at defined service levels.
• Identifying, monitoring and communicating system issues to ensure timely resolution and proper issue handling.
• Developing and maintaining strong relationships with underwriting leaders to coordinate delivery of all related services to customers.

Job description

FCCI is guided by our core values of Loyalty, Integrity, Vision, Excellence and Service. These are the principles and behaviors that guide how we support and trust one another, build our teams, cultivate leaders and create a company that feels like family. If these are your values, we’d like you to join our team.

We are currently seeking a Supervisor/Manager, (title dependent on experience), who will be responsible for the leadership and management of one of our commercial rating operations’ teams. The leader will manage performance, workload and quality program for the team. This position will be located at our Midwest Regional Office in Carmel, IN.

In this role you will be responsible for:

• Supervising the daily operations of a commercial rating team with oversight of new and renewal policies; processing policy changes, to include endorsements, cancellations, non-renewals, and reinstatements.
• Managing workflow focused on efficient and effective use of technology capabilities.
• Monitoring activities to meet production goals, ensures compliance, audit, performance and quality standards are achieved and maintained at the defined service level agreements.
• Identifying, monitoring and communicating system issues to ensure timely and proper issue resolution.
• Developing and maintaining strong relationships with underwriting leaders to coordinate the delivery of all related services to customers.

In exchange for your talents, FCCI offers competitive salaries and an excellent benefits package which includes:

• Flexible Work Environment
• Paid Family Leave
• Competitive PTO & Holidays
• Recognition & Bonus Programs
• Medical, Vision, Dental & Life Insurance
• Employee Referral Bonus
• Paid Volunteer Time
• 401(k) Match & Profit-Sharing

The Supervisor salary range for this position is $62,419-$96,126 annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Drug Free Workplace (*Pre-employment drug screen is conducted for all positions)