Supervisor, Titles & Records

CAI Cox Automotive Corp Svcs., LLC; Indianapolis (IN); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Seven paid holidays

Wellness hours

Bereavement leave

Voting/Jury duty leave

Volunteer time off

Military leave

Parental leave

Health care insurance

Retirement planning (401(k))

Paid days off

Job summary

Cox Automotive USA is seeking a TSSC Supervisor to lead a titles team, drive service quality, and mentor title clerks across processes and policies. Strong knowledge of titles and the automotive industry is essential; MS Office proficiency required.

You will train, set goals, review performance, and coordinate with BMV/DMV offices across states; Indiana Notary eligibility is required. This is an office-based role with standard hours and opportunities for growth.

Qualifications

• High School Diploma minimum.
• 4+ years in the automotive industry or with titles.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Previous title experience and title handling required.
• Ability to recognize title brands and related notations.
• Strong organizational skills and attention to detail.
• Able to communicate with employees and customers across socioeconomic levels.
• Effective communication and customer service attitude required.
• Indiana Notary or willingness to become one.

Responsibilities

• Lead a team and facilitate completion of title services for customers.
• Set goals for title clerks through training and mentoring.
• Develop team members' knowledge of policies and department standards.
• Cross-train staff and update SOPs to improve performance.
• Review semi-annual and annual performance of title clerks.
• Write and present coaching reports, positive and disciplinary as needed.
• Troubleshoot issues for completion of title work for internal and external customers.
• Coordinate with other Cox divisions to ensure high customer service levels.
• Oversee validation and reassignment of titles to new buyers.
• Communicate with BMV/DMV offices across all 50 states.

Skills

Title knowledge

Customer service

Communication

Attention to detail

Indiana Notary

Education

High School Diploma

Tools

Microsoft Office

Job description

Company

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Titles & Records Management Level Supervisor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The TSSC (Title Shared Service Center) Supervisor position will be responsible for leading a team and facilitating the completion of title services for Manheim’s internal and external customers. This position will be responsible for assisting with setting goals for title clerks through training and mentoring, continue to develop each team member’s skill base and knowledge of policies/ procedures and the department standards for customer service. This position requires a very good working knowledge of the automotive industry and previous experience working with titles is a must. The supervisor should have a proven track record of good communication skills and a strong customer service background.

Responsibilities

• Works with team members to improve performance of the department by continued cross- training and updated training and standard operating procedures (SOPs).
• Assist with reviewing semi-annual and annual performance reviews of title clerks.
• Assist with writing and presenting coaching reports both positive and disciplinary for title clerks as needed.
• Troubleshoot and resolve issues required for completion of mandatory title work on behalf of internal and external customers according to state specific title requirements within the 50 US States.
• Complete application for new title process for internal and external customers as needed.
• Work very closely with other Cox Automotive divisions to ensure high customer service levels.
• Oversee the validation and reassignment of titles to new buyers.
• Communicate effectively and build relationships with BMV/DMV offices in all 50 US States.

Qualifications

• High School Diploma Minimum of 4+ years working in the automotive industry or working with titles
• Must be proficient with Microsoft Office (Outlook, Word, Excel)
• Previous title experience and title handling is a requirement for the position.
• Ability to recognize title brands and other relevant notations related to titles is a requirement.
• Must have strong organizational skills and be very detail oriented.
• Ability to communicate at all socioeconomic levels (employees and customers) for maximum outcomes.
• Effective communication skills and strong customer service attitude is required.
• Must be an Indiana Notary or willing to become an Indiana Notary.

Work Environment

Office setting.

Disclaimer

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Closing

With more than 20,000 employees in operating locations around the globe, Manheim is the world's largest provider of vehicle remarketing services. In 2010, Manheim handled nearly 10 million used vehicles, facilitating transactions representing more than $50 billion in value. A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim markets Manheim Financial Services (MAFS), OVE.com, Total Resource Auctions, Manheim Frontline, Manheim Specialty and Heavy Truck & Equipment, Manheim Consulting and other respected brands to the remarketing industry in 15 countries, including Australia, Turkey and the United Kingdom. Manheim is an Equal Opportunity Employer and a Drug-Free workplace.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
• Seven paid holidays throughout the calendar year
• Up to 160 hours of paid wellness annually for their own wellness or that of family members
• Bereavement leave
• Time off to voteJury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Equal Opportunity Statement

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Eoe, including disability/vets

Eligibility

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Vision

Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.