Supervisor, Title Services

Jobtailor; Boca Raton (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Jobtailor in Boca Raton, FL is seeking a Title Services Team Leader to mentor Title Services Coordinators and manage workload via Chorus. You will join regular meetings to discuss process updates, promotions, and memos, and support the Title Services Manager with daily inquiries.

You will train new hires, monitor attendance, conduct audits, and assist with recruiting while upholding policy standards. Strong Excel/Word skills and attention to detail are essential.

Qualifications

• High School Diploma/GED required.
• 1-3 years of experience in the Title field.
• 1-3 years of leadership experience.
• Experience with Timeshare/Vacation Ownership (advantageous).
• Experience with Chorus and Voice systems (advantageous).
• BA/BS/Bachelor’s Degree preferred (advantageous).

Responsibilities

• Provide mentorship and assistance to Title Services Coordinators.
• Assign workload to the team through Chorus.
• Train new employees and develop existing team members.
• Participate in meetings regarding process updates, promotions, memos, etc.
• Assist the Title Services Manager with daily inquiries from TSCs.
• Track open issues and provide feedback during weekly meetings and training.
• Contribute to department reporting and essential tasks.
• Review time sheets and monitor attendance.
• Conduct monthly audits of completed files for quality.
• Engage in mentoring conversations to ensure efficiency.
• Update policies and procedures reference documents.
• Assist with recruiting and hiring processes.

Skills

Leadership Experience

Mentorship and Training

Attention to Detail

Multitasking

Effective Communication

Strong Organizational Skills

Education

High School Diploma/GED

BA/BS/Bachelor’s Degree (Advantageous)

Tools

Chorus

Voice Systems

Microsoft Word

Microsoft Excel

Job description

• Provide mentorship and assistance to Title Services Coordinators (TSC)
• Participate in weekly, bi-weekly, and/or monthly meetings regarding process updates, promotions, memos, etc
• Assist the Title Services Manager by addressing daily inquiries or issues from TSCs
• Responsible for assigning workload to the team through Chorus
• Training new employees and offering continuous development of existing team members
• Track open issues to offer feedback during weekly meetings and/or ongoing training to TSCs
• Contribute to department reporting, communication, and other essential tasks to achieve department success
• Support the manager in reviewing time sheets and monitoring attendance
• Conduct monthly audits of completed files from TSCs to ensure team members meet quality thresholds
• Engage in mentoring and counseling conversations with individual team members to ensure understanding and efficiency
• Ensure policies and procedures reference documents are consistently updated
• Assist with the recruiting and hiring process
• Complete all required Company training/compliance courses as assigned
• Follow Company standards and ensure alignment with all policies and procedures
• Perform other related duties as assigned

Requirements

• High School Diploma/GED
• At least 1 - 3 years of experience in the Title field
• At least 1 - 3 years of leadership experience
• Excellent computer skills with accuracy and speed. Proficient in Microsoft Excel and Word
• Reliable, strong attention to detail, ability to multitask, ability to work in a fast-paced environment and strong organizational skills
• BA/BS/Bachelor’s Degree (advantageous)
• 3-5 years of related experience (advantageous)
• 3+ years of leadership experience (advantageous)
• Timeshare/Vacation Ownership experience (advantageous)
• Familiarity with mortgage loan documentation, credit review and deeding (advantageous)
• Experience with Chorus and Voice systems (advantageous)

Core Competencies

Demonstrates strong leadership and mentoring capabilities while ensuring team efficiency and adherence to policies. Proficient in managing workloads, conducting audits, and facilitating training in the Title Services domain.

Highest-signal resume keywords

• Leadership Experience
• Mentorship and Training
• Microsoft Excel Proficiency
• Chorus System Experience
• Attention to Detail

Hard Skills

• Title Services Knowledge
• Process Improvement
• Quality Assurance
• Workload Management
• Document Review

Soft Skills

• Strong Organizational Skills
• Multitasking Ability
• Effective Communication

Certifications & Qualifications

• High School Diploma/GED
• BA/BS/Bachelor’s Degree (Advantageous)

Industry Keywords

• Timeshare
• Vacation Ownership
• Mortgage Loan Documentation
• Credit Review
• Deeding

Tools & Technologies

• Chorus
• Voice Systems
• Microsoft Word