Supervisor, Telecommunications

Jobtailor; Dayton (OH); On-site; USD 52,000 - 72,000; Full time

Job summary

Jobtailor in Dayton, OH is seeking a capable supervisor to lead Telecommunications Operators and Guest Services teams, ensuring smooth daily operations and high service quality.

The role involves hiring input, performance management, schedule maintenance, and inter-department reporting, with a focus on coaching staff in a fast-paced environment.

Candidates should have 4–5 years of supervisory experience, a GED or high school diploma, strong communication, and a proactive, positive attitude.

Qualifications

• GED or high school diploma required.
• 4–5 years of supervisory experience.
• Excellent written and verbal communication.
• Strong organizational and customer service skills.
• Positive, energetic attitude with focus on quality service.
• Ability to lead, coach and motivate staff in a fast-paced setting.
• Associate degree preferred.

Responsibilities

• Oversees daily operations of Telecommunications Operators and Guest Services teams.
• Participates in hiring decisions.
• Manages performance and disciplinary actions.
• Ensures staff adherence to departmental standards.
• Maintains equipment schedules.
• Prepares operational reports to support departmental efficiency.
• Provides reporting for other departments as needed.
• Reviews and approves departmental invoices.

Skills

Supervisory experience

Communication skills

Organizational skills

Customer service

Education

GED or High School diploma

Associate degree (preferred)

Job description

Responsibilities

• Oversees daily operations of the Telecommunications Operators and Guest Services teams
• Participates in hiring decisions
• Manages performance and disciplinary actions
• Ensures staff adherence to departmental standards
• Maintains equipment schedules
• Prepares operational reports to support departmental efficiency
• Provides reporting for other departments as needed
• Reviews and approves departmental invoices

Requirements

• GED or High School diploma
• 4 to 5 years of supervisory experience
• Excellent written and verbal communication skills
• Strong organizational and customer service skills
• Positive, energetic attitude with a commitment to high quality service
• Ability to lead, coach, and motivate staff in a fast paced environment
• Associate degree (preferred)

Soft Skills

• Excellent written communication
• Excellent verbal communication
• Strong organizational skills
• Customer service skills
• Leadership
• Coaching
• Motivation
• Positive attitude
• Commitment to quality service

Certifications & Qualifications

• GED
• High School diploma
• Associate degree