Supervisor SPD Operations

Baystate Health; Springfield, Northern (MA, KY); Hybrid; USD 66,000 - 90,000; Full time

Benefits offered by this job

Excellent compensation

Generous PTO (up to 25 days)

Education reimbursement

Wellbeing programs

Job summary

Baystate Health in Springfield, MA seeks a Supervisor for the Sterile Processing Department (SPD) Operations at Baystate Medical Center. The role directs daily SPD flow, staffing and readiness, while guiding technicians and service coordinators.

It requires 3+ years leading sterile processing with CRCST or equivalent and strong coaching skills. You will support performance appraisals, policy adherence and process improvements, fostering trust and collaboration across teams.

Qualifications

• 3+ years of leadership experience in sterile processing with CRCST or equivalent.
• Experience with staff coaching, performance feedback and evaluations.
• Knowledge of policy adherence and quality assurance in SPD.

Responsibilities

• Oversee daily operational flow, staffing, scheduling and discipline in SPD.
• Coordinate readiness, assign work and supervise SPD technicians and service coordinators.
• Support training, coaching and performance appraisal processes.
• Assist in policy adherence, quality assurance, and process improvement.
• Promote a collaborative environment and effective cross‑department communication.

Skills

Sterile processing

Leadership

Aseptic techniques

Surgical procedures

Conflict resolution

Communication

Staff coaching

Education

GED or HiSET

Tools

Sterile Processing Tech tools

Job description

Supervisor, Sterile Processing Department (SPD) Operations Baystate Medical Center | Springfield, MA Full Time | Variable Schedule Resume Required with Application Summary:

Under the direction of the SPD Manager, is responsible for the daily operational flow, staffing, scheduling, training, and discipline. Assists manager with input for staff evaluation and performance. Maintain quality assurance, assign work, and coordinated activities of Sterile Processing Technicians and Service Coordinators. Coordinate and assist in readiness. Ensure work is carried out in accordance with established policies and procedures. Perform duties of a Sterile Processing Technician as needed.

Job Responsibilities

1. Promotes the philosophy, core values, vision, operating principles and behaviors of Baystate Health and are applied within the units current practices in sterile instrument processing to support highest quality of collaborative, efficient, safe and effective patient care.
2. Creates and maintains a positive work environment and demonstrates the ability to act on employee opinions and concerns, facilitating open, honest communication.
3. Supports the ongoing development of staff through coaching, mentoring, and role modeling.
4. Provides staff with direct, honest, and constructive feedback.
5. Identifies resolves and manages areas of conflict promptly and effectively.
6. Facilitates a collaborative multidisciplinary approach to problem solving.
7. Supports unit and institutional changes and is a consistent resource to staff
8. Assist manager with completing performance appraisal process for staff and coaches staff, as appropriate.
9. Creates an environment that supports and celebrates the educational growth of the staff. Partners with the all servicing department educators to identify educational needs of staff related to variable units needs and unit specific services provided
10. Creates and maintains an environment supporting trust , respect, integrity, communication and collaboration.
11. Monitors policies and procedures that align with process improvement.
12. Daily assignments all shifts, supervise service coordinators and SPD tech activity.
13. Daily operational flow of department and readiness for emergencies
14. Manage employee daily staffing needs according to staff schedule
15. Identify quality assurance needs and communicate to the unit managers.

Minimally Required Experience: 3+ years of demonstrated leadership with a background in sterile processing. (CRCST or equivalent) plus one specialty (e.g., Certified Endoscope Preprocessor, Certified Instrument Specialist, or Certified Healthcare Leader).

Skills/Competencies

SPD Operations Supervisor possesses expertise in the theory and application of sterile processing and modalities, aseptic techniques, surgical procedures, implementation tools, and technologies. The SPD Operations Supervisor contributes to the department workflow utilizing conflict resolution, communication, and leadership skills.

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation
• High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement company match & annual company contribution increase based on years of service
• Free money coach advice from a certified professional
• Wellbeing programs that include but are not limited to mental, physical, and financial health
• Pet, home, auto and personal insurance
• Life insurance
• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

About Baystate Health

About Baystate Health Baystate Health is a not-for-profit, integrated health system serving western Massachusetts and the surrounding region. We are committed to improving the health of our communities through high-quality patient care, education, research, and innovation—while supporting the growth and well-being of our employees.

About Baystate Health

About Baystate Health Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware: Baystate Medical Center in Springfield Baystate Children’s Hospital (located at Baystate Medical Center) Baystate Franklin Medical Center in Greenfield Baystate Wing Hospital in Palmer Baystate Noble Hospital in Westfield

Education

GED or HiSET (Required)

Certifications

Certified Sterile Processing Technician - OtherOtherOther

Compensation Note

The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum $66,081.00 - $75,982.00 - $89,876.00

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

All correspondence can be directed to: Teresa Frisino Baystate Health Recruiter [e-mail]