Supervisor- Solid Waste Collections

City of Raleigh North Carolina; Raleigh (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

The City of Raleigh’s Solid Waste Services Department is seeking an experienced Operations Supervisor to oversee residential and commercial collection activities, ensuring safety, efficiency, and regulatory compliance. You will lead staff, manage schedules, and coordinate with other departments to meet service goals.

This role requires strong leadership, budgeting, and data analysis skills, plus the ability to respond to customer inquiries and maintain records.

Qualifications

• High School diploma or GED is required.
• 5–7 years of experience in residential/commercial solid waste collection or supervisory roles.
• Valid North Carolina Class C Driver's License or ability to obtain within 60 days of hire.

Responsibilities

• Supervise, manage, and evaluate assigned employees; handle hiring, discipline, and salary decisions.
• Oversee daily solid waste operations and ensure a safe work environment.
• Coordinate maintenance and repair of vehicles and equipment; schedule repairs to minimize operational impact.
• Monitor equipment readiness and maintain service records; manage work orders and reports.
• Respond to customer inquiries and resolve service issues; liaise with city departments and vendors.
• Maintain shop and inventory; ensure cleanliness and organization.

Skills

Leading and coaching others

Prioritizing and delegating

Diagnosing maintenance needs

Education

High School diploma or GED

Experience: 5–7 years in solid waste collection/supervision

Tools

Office software (Word, Excel, Access)

Job description

Would you like an opportunity to join one of the many teams dedicated to maintaining high-quality public services within a city that has been ranked as one of the best places to live year after year? If so, the City of Raleigh Solid Waste Services Department is seeking a highly motivated and experienced professional with strong leadership, organizational, analytical, and customer service skills for our Solid Waste Operations Supervisor position.

About You:

This position oversees the daily operations of solid waste collection services, ensuring compliance with federal, state, and local regulations, as well as departmental policies and procedures. The primary purpose of this role is to plan, coordinate, and supervise residential and commercial collection activities while ensuring the safe, efficient, and effective delivery of services to the community. Responsibilities include managing staff recruitment, training, scheduling, and performance; overseeing operational budgets and equipment maintenance; developing collection routes and schedules; analyzing operational data to improve efficiency and service delivery; responding to customer inquiries and citizen concerns; maintaining records and reports; and collaborating with internal departments and external agencies to support the City’s waste management goals and commitment to exceptional public service.

About Us:

Solid Waste Services collects and processes residential garbage, recycling, yard waste materials, and several specialized collection services. Our department is committed to providing high-quality waste management, disposal, and recycling services for all our valued customers. As an essential and critical service, we take great pride in preserving and protecting the community’s natural resources and sustainable growth.

• Supervises, manages, and evaluates assigned employees and makes decisions about hiring, discipline and/or termination of employees; prioritizes and assigns work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; addresses employee concerns and/or problems; counsels and/or disciplines as appropriate’ completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes; and acts as liaison between employees and management
• Oversees daily solid waste operations and activities. Ensures staff follow all policies and protocols to maintain a safe work environment
• Facilitates the diagnosis, repair, service, and maintenance of heavy and light duty vehicles and equipment. Determines the need for minor or intermediate repairs or replacement of components, and schedules repairs and upfits to minimize impact to operations of solid waste collection
• Monitors equipment status to ensure readiness safety and serviceability. Completes specifications sheets for ordering new or replacement equipment, as needed.
• Maintains records of repairs and schedules for preventative maintenance
• Enters and updates system data related to work orders and activity; maintains activity logs, records, filles and reports
• Responds to, investigates customer complaints, and resolves service issues. Acts as liaison to City departments, vendors and other stakeholders
• Oversees and ensures the cleanliness and general organization and upkeep of shop, tools, equipment and supplies

Education and Experience

High School diploma or G.E.D. equivalency; 5 to7 years’ experience in residential/commercial solid waste collection, supervisory, or a related field

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Required Licenses or Certifications

• Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire

Knowledge of:

• Variety of heavy and light equipment
• Budget Management
• Modern office practices and procedures including the use of standard office equipment and computer applications such as word processing, database, and spreadsheet applications
• Supervisory principles, practices and techniques

Skill In:

• Leading and coaching others
• Prioritizing and delegating work assignments
• Diagnosing, assessing, and evaluating maintenance and repair needs

Ability to:

• Ensure a safe work environment
• Maintain operational vehicles and perform quality control
• Solve technical problems
• Maintain and organize files shop computer database and paperwork

ADA and Other Requirements: Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Work is typically performed in an outdoor environment, at a construction site and in and around vehicles. Employees may occasionally work in an office or similar indoor environment, near moving traffic, and in confined spaces. There is frequent exposure to fumes and airborne particles and loud noises. Employees may occasionally interact with individuals who are hostile or irate, in extreme cold (below 32 degrees) in extreme heat (above 100 degrees) and around moving mechanical parts.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.