Supervisor - Slots

Bally's; Dover (DE); On-site; USD 45,000 - 60,000; Full time

Job summary

Bally's is seeking a Supervisor for Slots to oversee staff performance and ensure compliance with gaming regulations. Responsibilities include administrative duties, customer interaction, and maintaining safety standards. The ideal candidate will have supervisory experience in a casino environment, strong communication skills, and a commitment to excellence in customer service.

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan

401(K) with Company Match

Childcare discounts

Qualifications

• Two years of casino supervisory experience preferred.
• Must be able to speak, read, and write English.
• Must present a professional appearance.

Responsibilities

• Supervises overall staff performance during shifts.
• Performs administrative duties for efficient operations.
• Interacts with customers to ensure service excellence.

Skills

Math skills

Customer service skills

Leadership skills

Problem-solving skills

Communication skills

Education

High school diploma or GED

Tools

Microsoft Word

Job description

Why Bally's?

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role: Supervisor - Slots

Responsibilities:

• Supervises overall staff performance as it pertains to gaming procedures, game security and compliance with Video Lottery Regulations on assigned shift.
• Performs all administrative duties necessary for the efficient operation of the shift.
• Oversees schedules for Ambassadors, and all personnel assigned to the Department.
• Responsible for enforcing operating procedures for all staff.
• Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.
• Signs jackpot checks for hand paid jackpots up to $15,000.
• Assists the Shift Manager with opening/closing of each shift, including the issuance and accountability of all keys, beepers, data system cards, tools and radios.
• Maintains departmental personnel records and daily log.
• Investigates player complaints and determines basis of grievance. Tries to resolve the situation or provide aid to assist with a quick and fair resolution to the matter.
• Reviews jackpots and hopper fill transactions to ensure accurate information.
• Ensures that customer service standards are exceeded at all times and that all operations personnel are committed to excellence in the performance of their assigned duties.
• Interacts with customers and employees during their assigned shift to assure that the team is always pleasant while being efficient and effective.
• Responsible for the timely implementation of all procedural changes.
• Ensures that all equipment is in good working order.
• Makes minor repairs on slot machines.
• Implements and evaluates new programs designed to improve daily operations.
• Prepares statistical data as requested.
• Assists Surveillance and Security in keeping undesirables and juveniles out of the casino by contacting the Security and /or Surveillance Department directly.
• Assists the Ambassadors in preparing W2-G forms for jackpot wins of $1,200 and above.
• Assists in accurately completing the meter reset slip on all progressive meter jackpots.
• Completes timely evaluations for subordinates
• Conducts formal and informal training for subordinates
• Conducts formal and informal coaching and counseling with subordinates
• Rewards and recognizes superior performers
• Ensures that employees work safely and follow all safety rules

ADDITIONAL FUNCTIONS:

• Performs other duties as assigned.

Qualifications

• High school diploma, GED or equivalent experience required
• Two years of casino supervisory experience preferred
• Must possess good math skills
• Must possess computer proficiency with Microsoft Word
• Must possess good oral and written communication skills
• Must possess good customer service and leadership skills
• Must be able to solve problems and deal with a variety of situations
• Must present an overall professional appearance
• Must be able to work weekends, holidays and nights as scheduled
• Must be able to successfully pass a background check and receive a license from the DE Lottery
• Must be able to speak, read and write English

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Salary Range: (Post $ min- $ mid-range)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally’s Bet on You – We can’t wait to meet you!

Qualifications Education

Required

High School

Licenses & Certifications

Required

DE Gaming License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.