Shift Manager - Slots

Bally’s Corporation; Dover (DE); On-site; USD 55,000; Full time

Job summary

Bally’s Corporation is seeking a Shift Manager for the Slots department in Delaware. The role requires overseeing staff performance, enforcing compliance with gaming procedures, and maintaining safety standards. Candidates should possess extensive casino management experience and demonstrate excellent customer service and leadership skills. A competitive salary of $55,000 is offered with benefits, including health coverage and a 401(k) plan.

Benefits

Competitive Salary with annual performance reviews

Comprehensive health coverage plan

401(K)/ Company Match

Access Perks and Childcare discounts

Qualifications

• 3 – 5 years casino experience in a management role required.
• Must possess superior customer service and leadership skills.
• Must be able to solve problems and deal with a variety of situations.

Responsibilities

• Supervises overall staff performance for gaming procedures.
• Responsible for opening/closing of each shift and issuing checks.
• Hires, coaches, and evaluates subordinate employees.

Skills

Customer service

Leadership

Analytical skills

Problem-solving

Communication

Education

High school diploma or GED

College preferred

Tools

Microsoft Office

Job description

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role: Shift Manager - Slots

Responsibilities:

• Supervises overall staff performance as it pertains to gaming procedures, game security and compliance with Video Lottery Regulations on assigned shift.
• Performs all administrative duties necessary for the efficient operation of the shift.
• Oversee schedules for Supervisors, Lead Ambassadors, Ambassadors and the Gaming Technicians for assigned shift.
• Responsible for enforcing Operations operating procedures for Supervisors, Lead Ambassadors, Ambassadors, the Gaming Technicians and support staff.
• Must practice, observe and enforce safety rules and regulations while looking out for the welfare of the customer.
• Signs checks for hand paid jackpots.
• Responsible for opening/closing of each shift, including the issuance and accountability of all keys, data system cards, tools and radios.
• Maintains departmental personnel records and daily log.
• Investigates player complaints and determines basis of grievance.
• Reviews taxable jackpot transactions to ensure accurate information.
• Interacts with customers and employees during their assigned shift to ensure that the team is always pleasant while being efficient and effective.
• Responsible for the timely implementation of all procedural changes.
• Responsible for the supervision of department staff.
• Ensures that all equipment is in good working order.
• Implements and evaluates new programs designed to improve daily operations.
• In the absence of the VP/ General Manager, AVP, and Director-Slot Operations, the Slot Shift Manager is the final authority on assigned shift.
• Prepares statistical data as requested.
• Assists Surveillance and Security in keeping undesirables and juveniles out of the casino.
• Assists the Ambassadors in preparing W2-G forms for jackpot wins of $1,200 and above.
• Assists in accurately completing the meter reset slip on all progressive meter jackpots.
• Hires, coaches, and counsels subordinate employees
• Oversees and ensures the timely completion of employee evaluations
• Conducts training with subordinates, both formally and informally
• Issues discipline and terminates employees as appropriate
• Rewards and recognizes superior performers
• Oversees and ensures that employees work safely and follow all safety rules

ADDITIONAL FUNCTIONS:

• Performs other duties as assigned.

Qualifications:

• 3 – 5 years casino experience in a management role required
• High school diploma, GED or equivalent experience required, college preferred
• Must be proficient with Microsoft Office software.
• Must possess superior customer service and leadership skills
• Must possess superior written and oral communication skills
• Must be able to solve problems and deal with a variety of situations
• Must present an overall professional appearance
• Must possess excellent analytical, problem-solving, critical thinking and decision-making skills.
• Must demonstrate extensive knowledge of gaming rules.
• Must demonstrate the ability to direct a work force, to provide support to staff, and to delegate assignments.
• Must be able to work weekends, holidays and nights as scheduled.
• Must be able to successfully pass a background check and receive a license from the DE Lottery

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Starting Salary : $55,000

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Qualifications

Licenses & Certifications

Preferred

DE Key License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.