Surveillance Assistant Shift Manager - Overnights/Grave Shift

PENN Entertainment; Plainville (MA); On-site; USD 55,000; Full time

Job summary

PENN Entertainment is seeking a Surveillance Agent to provide exceptional customer service and oversee security operations. The role involves training staff, maintaining logs, and collaborating with law enforcement. Candidates should have a bachelor's degree and experience in security or law enforcement, with a competitive salary of $55,000 annually.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonuses

Paid time off

Qualifications

• Three years in leadership roles in surveillance, security, or law enforcement preferred.
• Proficiency in Microsoft applications.
• Ability to observe and recognize cheating techniques.

Responsibilities

• Provide friendly, fast, and helpful customer service.
• Assist in hiring, training, and motivate staff.
• Maintain daily logs and reports for surveillance activities.

Skills

Leadership

Surveillance

Customer Service

Communication

Problem Solving

Education

Bachelor’s degree from an accredited university

Tools

Microsoft applications

Surveillance equipment

Electronic and alarm systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll be part of an exciting, fast-paced industry, working with a diverse team driven by enthusiasm for helping people have more fun. We also support your career growth and provide resources to expand your possibilities.

Initial placement within the salary range depends on relevant knowledge, skills, and experience. Our competitive Total Rewards package includes wellness programs supporting financial, physical, and mental well-being. Benefits such as day-one medical coverage, 401(k) matching, and annual performance bonuses may vary by position. Paid time off is earned according to local policies and increases with tenure.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Provide friendly, fast, and helpful customer service, delivering Marquee Service to all guests and team members.
• Perform duties of a Surveillance Agent when needed.
• Assist in hiring, training, and motivate staff; evaluate and supervise team members on assigned shifts to ensure they have guidance and resources to meet objectives.
• Understand department objectives, standards, guidelines, and budget to achieve effective supervision.
• Establish and maintain training and development procedures to ensure high customer service standards.
• Follow company and departmental procedures; cooperate with local, state, and federal authorities during activities and investigations.
• Participate in court actions related to gaming violations, representing facts obtained by the department.
• Maintain daily logs and reports for surveillance activities.
• Keep current information on suspicious individuals to protect assets, patrons, and employees.
• Develop and maintain communication with law enforcement and surveillance personnel of other casinos.
• Report violations of gaming regulations and procedures to authorities.
• Ensure adherence to procedures for Slots, Cashiers, drops, etc.
• Conduct investigations as required.
• Provide work direction and supervision to team members.
• Recommend or oppose changes in team member status, including promotions and transfers.
• Ensure safety of team members and maintain a clean, hazard-free environment.
• Develop, maintain, and manage training programs.
• Adhere to regulatory, departmental, and company policies and procedures.
• Determine appropriate materials, supplies, or tools to be used.
• Supervise attendance and time records of team members.
• Protect and preserve company assets.
• Meet grooming and appearance standards.
• Perform other related duties as assigned.

BRING US YOUR BEST.

• Bachelor’s degree from an accredited university or equivalent experience.
• Three years in leadership roles in surveillance, security, or law enforcement preferred.
• Proficiency in Microsoft applications.
• Ability to observe and recognize cheating techniques.
• Operate computer and surveillance equipment.
• Knowledge of electronic, video, and alarm systems.
• Understanding of casino games.

STAY IN THE GAME. FOLLOW US.

We’ve grown to be a leading provider of entertainment, sports content, and casino gaming across 43 destinations in North America, including online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

As industry leaders, we are committed to diversity and sustainability — for our community, team members, vendors, and the planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$55,000 annually