Supervisor, Service Support

Swire Coca-Cola, USA; Tempe (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Health Savings Accounts

Free virtual primary care

Employee Assistance Program

Vacation & holidays paid time off

Discounted & free products

Tuition reimbursement

Career advancement opportunities

Job summary

Swire Coca-Cola, USA is seeking a Service Support Supervisor to oversee equipment planning and dispatching teams at our Tempe location. You will supervise planners and dispatchers, manage daily schedules, and ensure responsive service to technicians and customers.

The role requires leadership experience, strong communication, and proficiency with Office 365, SAP(CONA), and related tools. A Bachelor's degree is preferred and prior experience in a supervisory capacity is valued.

Qualifications

• Leadership experience in a supervisory role is required.
• Excellent communication skills and a collaborative mindset are essential.
• Experience with equipment planning and technician dispatching is preferred.
• Experience in customer service and cross-functional coordination is beneficial.

Responsibilities

• Oversee equipment planning and dispatching teams daily.
• Supervise planners/dispatchers and manage their schedules.
• Ensure timely, accurate completion of tasks and strong customer relationships.
• Communicate clearly with managers, employees, and customers to resolve issues.

Skills

Leadership

Communication

Team player

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

Office 365

SAP(CONA)

Map Business

Excel

Word

PowerBi

SharePoint

Teams

Yammer

PowerPoint

Job description

Who is Swire Coca-Cola? We are a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.

Why you'll love working at Swire Coca-Cola:

Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being.

• Health coverage (3 medical options, dental and vision). 401(k) Retirement Plan w/company match
• Health Savings Accounts w/company match
• FREE virtual primary care, acute care and physical therap y
• FREE Employee Assistance Program
• Company paid (vacation, holidays, sick time, bereavement, jury duty, maternity/parental, disability leave and volunteer time)
• Discounted & free product
• Tuition reimbursement
• Opportunities for career advancement

In addition to health benefits, Swire Coca-Cola is proud to offer you opportunities where you help give back directly to the communities and causes you care about. Note: Enrollment in a Swire Medical Plan is required for some benefits.

What does a Supervisor, Service Support do at Swire Coca-Cola?

As Service Support Supervisor you will oversee the equipment planning and dispatching teams for Swire Coca-Cola. You will be responsible for supervising the planners and/or dispatchers' daily schedules. Monitor the planning and dispatching of all reactive and scheduled service calls to the technicians as needed based upon priority and geographical areas. To be successful in this role, you will need to ensure clear and concise communication with department managers, employees and internal and external customers.

Responsibilities:

• Ensure that every Swire location has adequate coverage by service support specialist team on daily basis.
• Hire, interview, train, coach, and administer corrective actions as needed for Planner/Dispatchers.
• Ensure the completion of team tasks daily with a high degree of accuracy, while also developing and managing customer relationships.
• Support department processes and address process breakdowns from team or with customers.
• Proper communication with team and with customers to ensure strong customer service and support.
• Performs other duties as assigned.

Requirements:

• High School Diploma (or GED) required and
• Bachelor's Degree preferred
• 1+ years' experience in a leadership role, Office 365, SAP(CONA), Team Player, Excellent communication skills. required
• 1+ years' experience in equipment planning and technician dispatching. preferred
• 1+ years' experience in customer service. preferred
• SAP(CONA), Map Business, Office 365, Excel, Word, PowerBi, SharePoint, Teams, Yammer and PowerPoint. Communication skills.

Come and join our Sparkling team!

Due to the nature of our work and to help maintain a safe workplace for our employees and customers, after a candidate receives a conditional offer of employment, they will be required to complete pre-employment screening. This includes a criminal background check, drug screening, and for certain roles, a motor vehicle record review.

Screening results are evaluated based on several factors, including the nature and severity of an offense, how much time has passed, the relevance to the position, patterns of repeated offenses, and driving history for roles that require operating a vehicle.

All results are reviewed fairly and in accordance with applicable state and federal laws, including the Fair Credit Reporting Act.

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.