Insurance Unit Manager/Supervisor

Government Employees Insurance Company; San Diego (CA); On-site; USD 78,000 - 133,000; Full time

Benefits offered by this job

Leadership development programs

Licensing and continuing education at

Competitive pay and bonuses

Job summary

GEICO in Poway, CA is seeking an Insurance Unit Manager/Supervisor in the San Diego area to lead and mentor a team of associates onsite. You will guide resolution of complex customer inquiries and claims while ensuring adherence to insurance regulations and quality standards.

The role offers a salary range of $77,900 to $133,250 annually, with opportunities for leadership development, training, and career growth through GEICO programs.

Qualifications

• 2+ years of supervisory experience or 4 years in lieu of a degree.
• Experience managing teams in insurance or related fields.
• Strong leadership and customer service skills.
• Ability to work onsite in San Diego/Poway, CA.

Responsibilities

• Lead, mentor, and inspire a team of associates to deliver exceptional service.
• Guide team through complex customer inquiries and claims.
• Develop team skills and ensure growth and growth-oriented coaching.
• Monitor KPIs to enhance efficiency and customer satisfaction.
• Hold the team accountable for results and regulatory compliance.
• Address escalated concerns with professionalism and empathy.
• Collaborate to identify and implement process improvements.
• Provide mentorship and training on insurance-related topics.

Skills

Supervisory experience

Customer service leadership

Data analysis

Communication

Adaptability

Education

Bachelor's or Associate's degree

High school diploma or equivalent

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Insurance Unit Manager/Supervisor - San Diego, CA

Salary: $77,900 to $133,250 annually; this salary is commensurate to experience *** This is an on site position located in Poway, CA

GEICO Core Leadership Behaviours

• Ownership: You take responsibility for outcomes in all scenarios.
• Adaptability: You navigate dynamic environments with creativity and resilience.
• Leading People: You empower individuals and teams to achieve their best.
• Collaboration: You build and strengthen partnerships across organizational lines.
• Driving Value: You use data-driven insights to align actions with strategic goals.

What You'll Do:

• Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.
• Leverage your prior leadership expertise to guide team members in resolving complex customer inquiries and claims.
• Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
• Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
• Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
• Address escalated customer concerns with professionalism and empathy, modeling GEICO's dedication to service excellence.
• Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance customer experience.
• Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.

What We're Looking For:

• Bachelor's or Associate's degree with 2+ years of supervisory experience OR a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required).
• Experience successfully managing teams in insurance, financial services, call center, retail or other industries.
• Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
• Strong results orientation, with a history of meeting or exceeding performance goals.
• Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
• Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
• Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.
• Ability to work onsite to support associates.
• Position will require schedule flexibility which may include weekends and night shifts.

Why Join GEICO?

• Meaningful Impact: Make a real difference by resolving issues and enhancing customer satisfaction.
• Inclusive Culture: Join a company that values diversity, collaboration, and innovation.
• Workplace Flexibility: Benefit from a flexible work environment and enjoy the GEICO Flex Program, allowing for additional flexibility throughout the year.
• Professional Growth: Access GEICO's industry-leading training programs and development opportunities: Licensing and continuing education at no cost to you. Leadership development programs and hundreds of eLearning courses to enhance your skills.
• Increased Earnings Potential: Pay Transparency: The starting salary for this position is between $77,900 to $133,250 annually. Incentives and Recognition - Corporate wide bonus programs are in place to reward top performers.

Annual Salary $77,900.00 - $133,250.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.

GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates.

GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

We do not condone or tolerate an atmosphere of intimidation or harassment.

We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

Opportunities for Students & Grads Learn more about GEICO Benefits