Supervisor, Selling Services, Houston Galleria

Recruiting - L148 Template; Houston (TX); On-site; USD 39,000 - 41,000; Full time

Job summary

Houston Galleria is seeking a Supervisor, Selling Services to uphold our luxury retail standards in a bustling Houston location. The role focuses on delivering exceptional customer service, product knowledge, and brand integrity while supervising daily selling operations.

The ideal candidate has 3+ years in luxury selling, an existing client base, and a Bachelor's degree. Responsibilities include opening/closing procedures, stock room management, and collaborating with store teams to achieve

Qualifications

• Bachelor's degree required.
• 3+ years in premium to luxury selling environment.
• Existing client base preferred.

Responsibilities

• Lead by example to create a professional, customer-centric selling environment that supports service and store operations.
• Provide product knowledge and guidance to Sales Associates to grow client development.
• Solicit customer feedback to ensure high service standards are met.
• Ensure visual merchandising and store presentation adhere to corporate directives.
• Communicate client requests and merchandise opportunities to the Store Manager.
• Assist with daily deliveries and stock room organization.
• Maintain a safe, hazard-free environment for staff and customers.
• Establish procedures for efficient shop supplies management.
• Support selling and servicing processes as needed.
• Coordinate with IT, Accounting, and Warehouse for escalations.
• Maintain stock availability for ongoing replenishment.
• Use multiple tech channels to strengthen relationships and acquire new clients.
• Secure store access codes and alarm system for safety.

Skills

Customer service

Communication

Technology proficiency

Evenings/weekends/holidays

Education

Bachelor's degree

Job description

Supervisor, Selling Services, Houston Galleria

Job Category: Sr. Coordinator & Supervisor

Requisition Number: SUPER001610

• Posted : August 3, 2026
• Full-Time

Locations

Showing 1 location

Houston, TX 77056, USA

Description

Job Summary:

The Supervisor of Selling Services represents the brand image and is responsible for being a product knowledge expert, providing outstanding customer service, building individual sales volume, establishing and maintaining customer relationships, working effectively with other team members while demonstrating consistent adherence to Company standards and procedures. In addition, handling opening/closing procedures and maintaining store security, visual, merchandising and housekeeping standards.

Responsibilities:

• Lead by example in creating a professional and customer centric selling environment by supporting the service and operational needs of the store
• Maintain and build brand image by providing product knowledge and guidance on client development to Sales Associates
• Actively seeks input from customers to measure satisfaction and ensure consistent adherence to service standards
• Ensure merchandise is presented following corporate visual, marketing, and operational directives & standards
• Identify and communicate customers' requests and merchandise opportunities to the Store Manager.
• Lead the set up and daily organization of new deliveries/stock room functionality
• Create a safe and hazard free environment for sales team and clients
• Establishment of systemic procedures for effective management of shop supplies
• Fill in and support selling and servicing process as primary priority
• Liaise with IT, Accounting, Warehouse/Distribution for all operational escalations
• Manage in-stock availability for all ongoing replenish inventory
• Skilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisition
• Maintain security codes (access to secure information, alarm system, safe and administrative codes) within the store to ensure safety of customers, colleagues, and merchandise
• Follow opening and closing store procedures (disarm or reset alarm system, ensure store is clean, presentable & organized, and cash drawer is counted)
• Balance cash drawer and log any cash drops - report any discrepancies in cash or missing credit card receipts

Desired Background:

• Bachelors' Degree

Experience:

• 3+ years' experience of premium to luxury selling environment
• Existing client base/ book preferred

Skills:

• Ability to handle all service experiences in a positive and customer centric manner
• Strong customer service and communication (verbal and writing) skills
• Proficiency in utilizing available technology
• Ability to work evenings, weekends and holiday schedules

Base Pay Range:

The base pay range for this position is $28.00 - $30.00 hourly, base pay offered may vary depending on skills, experience, and location.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.