Supervisor Security K9

McLaren Health Care; Port Huron (MI); On-site; USD 40,000 - 52,000; Full time

Job summary

McLaren Port Huron is seeking a security officer to respond to emergencies, patrol facilities, and protect patients, staff and visitors. You will conduct rounds, document incidents, escort people, and assist other security personnel while maintaining confidentiality and following safety protocols.

The role requires a high school diploma, a state license, canine handling training, and the ability to work outside and under pressure. Full-time, on-site position with on-call duties.

Qualifications

• High school diploma or equivalent.
• Valid state driver's license.
• Canine Handling Training Course completed.
• Preferred associate degree in criminal justice, security administration or related field.
• Six months of prior work experience in security or health care setting is a plus.
• Ability to maintain confidentiality and deliver clear written reports.

Responsibilities

• Make rounds and investigate unusual or suspicious incidents, documenting actions taken.
• Escort visitors and assist hospital staff as needed.
• Use canine deterrent as a last resort to suppress violence.
• Monitor policy compliance, badge display, safety procedures and infection control.
• Complete required paperwork in a timely manner.
• Respond to calls from departments to manage disorderly patients or visitors.
• Participate in emergency preparedness activities and drills.

Skills

Oral and written communication

Deescalation and crisis response

Customer service

Confidentiality

Ability to work under stress

Teamwork

Observation and reporting

Education

High school diploma or equivalent

Canine Handling Training Course

Associate degree in criminal justice or related field

Tools

Computer literacy

Job description

The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan.

Position Summary:

Under general supervision, responsibilities include being a first responder to emergency situations at the assigned facility; makes periodic tours to secure areas, provides customer service, mitigates sudden behavioral occurrences, deters crimes, checks for irregularities and inspects protection devices and fire control equipment. Assists in the enforcement of security/safety related regulations, and protects hospital patients, visitors, staff and property from hazardous conditions and/or criminal activities, including the potential for violence in the workplace. Uses canine deter aggressive behavior and provide a non-lethal response to assault related acts upon staff, patients and visitors.

Essential Functions and Responsibilities:

• 1. Makes rounds, inside and outside of assigned areas as scheduled or assigned, investigating and documenting all unusual or suspicious incidents, initiating corrective action as appropriate.
• 2. Provides assistance to other security personnel, hospital employees, and escorts visitors to desired locations as necessary.
• 3. Uses canine as a last resort to suppress violence.
• 4. Observes and documents the non-conformance of policies and procedures including but not limited to the display of identification badges, fire, disaster, electrical, safety and infection control policies and procedures.
• 5. Accurately completes all required paperwork on a timely basis.
• 6. Demonstrates discretion in handling confidential information; maintains confidentiality of all employee, patient, visitor, physician, hospital and security related information.
• 7. Responds to calls from nursing and other hospital departments in a timely manner to assist in the management of disorderly patients and/or visitors and emergency codes.
• 8. Performs functions in accordance with established standards of performance, including but not limited to, using pre-established script when answering phone calls and when interacting with customers entering and exiting the facility.
• 9. Solely responsible for the care and shelter of the canine. Canine will reside at the security officer/canine handler’s home. Medical center will reimburse canine handler for the cost of food.
• 10. Canine is the property of the medical center and will assume custody of animal if the canine handler’s employment is terminated for any reason.
• 11. Participates in emergency preparedness drill, education and planning to the extent described in system, operations and departmental policies.
• 12. Performs other related duties as required and directed.

Qualifications:

Required:

• High school diploma or equivalent.
• Successful completion of the Canine Handling Training Course
• Valid state driver's license.
• No criminal records/violations.
• Driving record must be within the approved insurance company’s regulations.

Preferred:

• Training beyond high school in related programs.
• Previous experience in health care industry.
• Associate degree in criminal justice, security administration or related field.
• Six months of prior work experience.

Knowledge, Skills, and Abilities:

• Ability to demonstrate excellent oral and written communications skills including the use of a personal computer and report writing.
• Ability to endure the physical elements associated with outside work assignments.
• Demonstrated ability to deal with the public in a courteous and/or firm manner when necessary.
• Demonstrated ability to perform under stressful situations, achieve work objectives and maintain the hospital's community relations philosophy.
• Knowledge of organizational and departmental policies, procedures, and guidelines.
• Ability to maintain confidentiality in patient and personnel communications.
• Demonstrated ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Position/Subsidiary Specific:

• 1. Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our values, as evidenced by observation, peer and customer feedback.

Additional Information

• Schedule: Full-time
• Requisition ID: 26011532
• Daily Work Times: 3:30p-12:00a
• On Call: Yes

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.