Supervisor, Security

Hard Rock Hotel & Casino Ottawa; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid time off

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is hiring a Security Supervisor to oversee event security operations, ensuring the safety of patrons, guests, and staff during live performances and special events.

You will develop security operation plans, coordinate with security managers of featured artists, and supervise a team of approximately seventy employees, while maintaining incident reporting and compliance with policies.

Qualifications

• High School diploma or equivalent required.
• 1 year of job-related security experience in a casino/hotel environment or equivalent.
• Industry or job-related knowledge required.
• Flex schedule availability based on business needs.
• Ability to deliver high level of guest service.
• Commitment to exceeding position responsibilities.
• Present a professional image and positive demeanor.
• Ability to communicate with guests and employees in English.
• Excellent communication and time management skills.
• Ability to forecast time management needs.
• Ability to read and understand company policies and procedures.
• Must be able to read technical manuals and communicate with groups.
• Must be able to train and coach team members.
• Must possess basic math skills for position responsibilities.
• Judgment under standard and non-standard situations.

Responsibilities

• Oversee security during events and ensure patron, guest and employee safety.
• Develop event-specific security plans including staffing and routing.
• Coordinate security for outside venues and special events.
• Work with artists' security to ensure accurate measures.
• Create Security Operation Plans and schedule staff.
• Coordinate meet & greet and artist security details.
• Distribute credentials and passes.
• Coordinate fire rescue and police as needed.
• Monitor fire and CCTV systems; maintain emergency plans.
• Recruit and train security staff; supervise ~70 employees.

Skills

Security experience

Customer service

Communication

Time management

Discretion & judgement

Policy compliance

English proficiency

Manual reading

Public interaction

Coaching teammates

Mathematical basic skills

Education

High School diploma or equivalent

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

We offer rockin’ benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description

JOB SUMMARY

Under the direction of the HWHR Vice President of Security, and reporting to the Security Shift Manager, coordinates/supervises all security and life safety activities at Hard Rock Live, Paradise Live and other property venues, including the planning, organizing and security of events within the facility to meet contractual obligations and quality customer service standards. Coordinates with the Hard Rock Live Operations and Production Management, as well as the Special Events Department to correlate and review the schedule of events.

ESSENTIAL JOB FUNCTIONS

• Oversee all performances; ensure the safety of all patrons, guests, employees and anyone associated with and during the events.
• Develop a security operations plan for each event ie: location of staff, route for artists
• Coordinate security details outside Hard Rock Live ie: Special Events, pool functions, Seminole Paradise functions, boxing events, press conferences etc.
• Coordinates with Security Managers of featured artists to provide information and guidance to the client in order to obtain accurate security measures.
• Develop Security Operation Plans for Special Events. Schedule staff and coordinate with Special Events Management.
• Coordinate all "meet & greet" with artists and oversee security and safety of the artist.
• Oversee the distribution of credentials and passes.
• Coordinates and schedules Seminole Fire Rescue and Seminole Police for events as required.
• Monitors the fire system and CCTV system in each venue.
• Establish & implement emergency evacuation plan and training.
• Provide security for all vendors ie: sales of merchandise, transportation of all monies from the sales of merchandise.
• Recruit new employees.
• Train employees: use of radio, physical altercations, verbal altercations, disorderly conduct, guest relations, crowd control, artist escort.
• Coordinate all scheduling for event security staff.
• Escort all featured artists to and from the events and maintain security.
• Review and approve payroll for event security.
• Coordinate parking of tour buses, trucks and guests.
• Write reports and document all incidents related to Hard Rock Live, Entertainment or Special Events.
• Supervise approximately 70 employees.
• Provide security for ticket booth operations ie: coordinate the orderly distribution of tickets to special events.
• Oversee placement of all media trucks and equipment to ensure the safety of patrons, guests, employees and artists.
• Performs supervisory responsibilities within the casino/hotel security operation when necessary due to business and operational needs.

QUALIFICATIONS

• High School diploma or equivalent required.
• One (1)year of job-related Security experience required in a high volume casino/hotel complex environment or an equivalent combination of education and/or experience. Security experience may be substituted with law enforcement experience.
• Must have industry or job-related knowledge.
• Must be available and willing to have a flex schedule, (various hours, days-off) based on business and department needs.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, outgoing personality, while being able to project a professional appearance.
• Must be able to communicate with guests and other employees in a positive manner.
• Excellent communication and time management skills.
• Ability to forecast time management needs.
• Ability to read and understand all company policies and procedures. Must be able to communicate effectively with guests in English. Must be able to complete standard company forms and reports. Must be able to read technical manuals. Must be able to speak to general public and/or groups of individuals. Must be able to Coach/Counsel team members.
• Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Must be able to apply sound judgement in standard, non-standard situations with limited variables involved, and non-standard situations where independent judgment is required and limited guidelines exist.
• Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.

WORK ENVIRONMENT

Must be able to work in a professional office environment as well as within Hard Rock Live with constant exposure to general public.

CLOSING

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.