Supervisor, Scheduling

altamed; Los Angeles (CA); On-site; USD 68,640 - 85,800; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Retirement

Paid Time Off

Holidays

Tuition Reimbursement

Employee Discounts

Job summary

AltaMed in Los Angeles is seeking a Scheduling Supervisor to oversee end-to-end scheduling and coordination of specialty care for PACE Participants. You will supervise Scheduling Coordinators and Transportation Coordinators, train staff, and ensure that workflows comply with regulatory standards.

This role requires strong organizational and leadership skills, experience in healthcare scheduling, and familiarity with EHR systems such as Epic or Connect.

Qualifications

• High School graduate or equivalent; bachelor’s preferred.
• Minimum of one year in a supervisor/management position in healthcare.
• Experience with process or quality improvement projects preferred.
• Knowledge of healthcare software programs/systems (EHR, Epic, Connect) preferred.
• Minimum of one year of experience in medical specialty services appointment scheduling preferred.

Responsibilities

• Oversee scheduling and coordination of specialty care for PACE Participants.
• Supervise, train, mentor, and evaluate Scheduling Coordinators and Transportation Coordinators.
• Ensure end-to-end scheduling workflows and regulatory compliance.
• Coordinate daily scheduling functions, including pre-authorization requests and referrals.
• Identify barriers to scheduling and optimize transportation for appointments.

Skills

Supervisory experience

Healthcare scheduling

Leadership

Education

High School diploma

Bachelor’s degree preferred

Tools

Epic

Connect

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Scheduling Supervisor oversees all aspects of scheduling and coordinating specialty care services for PACE Participants. This includes supervising, training, mentoring, and evaluating the work performance of Scheduling Coordinators and Transportation Coordinators at the assigned site. Additionally, the individual in this role ensures that the team's ready-to-schedule work queues are managed and that the end-to-end standard scheduling workflows and standard operating procedures are followed per regulatory standards and company policies. The Scheduling Supervisor oversees daily scheduling functions, ensuring the efficient processing of pre‑authorization requests and approved referrals. This role also includes supervising the coordination of daily specialty appointments, including daily transportation requirements, and identifying barriers to scheduling specialty appointments and completing scheduled visits. The position demands strong organizational and leadership skills to handle various supervisory duties. Key responsibilities include training direct reports and support staff, reviewing productivity performance metrics, assessing annual competencies of staff, and ensuring staff adherence to standard processes designed to deliver safe, effective, patient‑centered, timely, efficient, and equitable specialty care services.

Minimum Requirements

• High School graduate or equivalent. A bachelor’s degree in a related field is preferred.
• Minimum of one (1) year of experience in a supervisor or management position in healthcare or a related field required.
• Experience in process or quality improvement projects or activities preferred.
• Knowledge of healthcare software programs/systems (EHR, Epic, Connect) preferred.
• Minimum of one (1) year of experience in medical specialty services appointment scheduling is preferred.

Compensation

$68,640.00 - $85,800.00 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.