Supervisor, Intake & Enrollment

altamed; Commerce (CA); On-site; USD 70,304 - 84,365; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement with employer match

Flexible Spending Accounts

Commuter Flexible Spending

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice insurance and tailcoverage

Tuition Reimbursement Program

Employee Discounts

Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed Health Services Corp. is seeking an Intake & Enrollment Supervisor to lead the intake process across all PACE locations, oversee staff, and cultivate referral sources to sustain census growth.

The role focuses on maintaining an enrollment flow with an average maximum of 20 days, developing training for Intake Specialists, ensuring CRM usage, and coordinating with cross-functional teams while complying with state and federal PACE regulations.

Qualifications

• Bachelor of Science in business/marketing or health care-related field preferred.
• Minimum 3 years supervisory experience.
• Experience working with the elderly and their families in a community agency or health care setting.
• Bilingual in Cantonese/Mandarin/Vietnamese/English or Spanish/English required.

Responsibilities

• Oversee the intake process and staff for all PACE locations.
• Cultivate referral sources to maintain census growth.
• Monitor intake flow to keep enrollment average within 20 days.
• Train and manage Intake Specialists; ensure productivity and CRM use.
• Ensure compliance with State and Federal PACE regulations and develop CAPs for audits.

Skills

Supervisory experience

Bilingual Cantonese/English

Bilingual Spanish/English

Education

Bachelor of Science in business/marketing or health care-related field

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Intake & Enrollment Supervisor’s primary responsibility is to oversee the intake process and staff for all existing PACE locations, along with having direct responsibility to cultivate referral sources that ensure and maintain stable census growth. In addition, this role will monitor the intake process flow, ensuring that the enrollment flow has an average maximum of 20 days. This role will also develop, facilitate, and coordinate training of Intake Specialists and manage productivity, report findings, and ensure CRM utilization by the Intake Specialists. This role will work closely with other PACE cross-functional departments to ensure that clients are enrolled in a timely and efficient manner. This role is responsible for the daily operational issues facing the Intake Specialists and interacting with the Operational Leadership Team. This role will ensure compliance with State and Federal PACE Regulations and be responsible for developing Correction Action Plans (CAP) for audit purposes.

Minimum Requirements

• Bachelor of Science degree in business/marketing or health care-related field preferred.
• A minimum of 3 years supervisory experience is required.
• Experience working with the elderly and their families, preferably in a community agency or health care setting, is required.
• Bilingual: Cantonese/Mandarin/Vietnamese/English or Spanish/English required.

Compensation

$70,304.00 - $84,364.80 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.