Supervisor - Retail

sdgoodwill; Santee (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

sdgoodwill in Santee, CA is seeking an individual for a retail management position to assist in daily store operations. This role will involve overseeing customer service, leading staff, and ensuring the store's organization and cleanliness.

The ideal candidate should have supervisory experience in retail and strong leadership abilities, coupled with basic computer skills in Microsoft applications. You will play a key role in enhancing productivity and creating a positive work environment.

Qualifications

• One year of supervisory experience, preferably in retail.
• Ability to operate an electronic cash register and understand retail principles.
• Basic math skills for cash handling and sales reports.

Responsibilities

• Ensure excellent customer service for customers and donors.
• Provide leadership and guidance to motivate staff.
• Maintain store cleanliness and organization.
• Document and report concerns promptly to management.

Skills

Customer service

Leadership

Basic computer skills

Education

High School Graduate or GED

Tools

Microsoft Word

Microsoft Excel

Job description

About Us

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you!AtGoodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission‑integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY: Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing store, overseeing production/retail operations, ensuring themselves/staff follows all policies and procedures.

Responsibilities

Essential Functions Statements:

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum.
• Assist in preparing performance evaluations, 5‑minute goal setting conversations, and workschedules.
• Responsible for maintaining store/department in clean, safe and organized fashion with merchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.

Qualifications

SKILLS AND ABILITIES:

Education: High School Graduate or General Education Degree (GED) preferred.

Experience: One year of supervisory experience. Retail experience preferred.

Computer Skills: Basic computer skills, Email, internet use, Microsoft word and Excel.

Certificates & Licenses: Having a CA Driver’s License, a driving record acceptable to Goodwill’s insurance company requirements, and an insured reliable vehicle is preferred.

Other Requirements: Ability to operate electronic cash register. Must be able to understand the basic principles of running a retail store: Stocking, merchandise flow, quotas, cash handling, bank deposit procedures and sales reports. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.