Supervisor, Retail

AMB Sports + Entertainment; Atlanta (GA); On-site; USD 21,000 - 30,000; Part time

Job summary

AMB Sports + Entertainment is seeking a Part-Time Retail Supervisor for Mercedes-Benz Stadium. You will lead a team across 2–3 small retail locations, ensuring guest-ready stores, replenishment, and adherence to visual standards during events.

You will circulate during events to monitor conditions, staff, and product availability, while mentoring Retail Associates and helping with training and onboarding. A proactive, guest-focused leader is essential for delivering an exceptional experience.

Qualifications

• Previous retail, customer service, hospitality, or guest service experience required.
• Previous retail lead or supervisory experience preferred.
• Ability to stand, walk, bend, and move throughout scheduled shifts.
• Flexibility to work evenings, weekends, holidays, and events.

Responsibilities

• Oversee event-day execution across 2–3 assigned smaller stadium retail locations.
• Act as first point of contact for routine operational issues and escalate to Retail Operations leadership.

Skills

Retail leadership

Customer service

Hospitality

Team coaching

Job description

At the Blank Family of Businesses, our Core Values drive our culture, guide our decisions, and make our organization a great place to work.GIVE BACK TO OTHERSRecognize that the well-being of business cannot be separated from the well-being of society. Join in our ongoing efforts to give back through time, talents, labor and financial commitment.LEAD BY EXAMPLEDemonstrate an entrepreneurial spirit that supports our culture and vision. Take full advantage of our empowerment philosophy by offering suggestions, making decisions and taking responsibility for actions. Stand up for your convictions and vocalize your opinions.INNOVATE CONTINUOUSLYConstantly seek new ways to improve results and move above and beyond what seems possible. Demonstrate non-stop reinvention. Do not let unnecessary bureaucracy kill innovation. Implement high quality, new processes, products, services, or solutions that meet or exceed the needs and expectations of our customers.PUT PEOPLE FIRSTDemonstrate understanding that people are the center, the heartbeat of any successful enterprise. Build rapport and trust by demonstrating sensitivity and respect for others. Empower and listen to associates because they are our number-one source for information and ideas. Invest time and resources in developing associates’ skills and assisting them in managing their careers.LISTEN AND RESPONDListen to internal and external customers (fans, grantees, players, associates, vendors, partners) to understand what they need. View customer needs as golden opportunities that, when creatively addressed, will enhance our competitive edge and the environment in which we all work and professionally grow. Dedicate the needed resources, time and energy to creating lasting value for all customers.INCLUDE EVERYONEOur individual differences make our organization more valuable. Value diverse ideas, experiences, skills, work styles and backgrounds. Harness individual differences to create a competitive advantage and better support our partners. Encourage others to accept and capitalize on diversity.Position SummaryThe Part-Time Retail Supervisor serves as a hands-on frontline leader for a designated retail zone consisting of approximately 2–3 smaller retail locations throughout Mercedes-Benz Stadium. This position provides event-day leadership to Retail Associates assigned to those locations and is responsible for store readiness, merchandise replenishment, guest experience, and consistent operational execution. The Part-Time Retail Supervisor actively circulates among assigned locations throughout each event to ensure stores remain stocked, organized, properly staffed, and guest-ready.Roles and ResponsibilitiesOversee event-day execution across approximately 2–3 assigned smaller stadium retail locations.Serve as the first point of contact for routine operational issues within assigned locations and escalate significant concerns to Retail Operations leadership.Actively circulate among assigned locations throughout events to monitor store conditions, guest traffic, product availability, staffing, and operational needs.Take primary event-day responsibility for product availability and sales-floor replenishment across assigned locations.Actively restock merchandise and maintain organized backstock to support efficient replenishment throughout events.Maintain established visual merchandising, signage, pricing, and product presentation standards.Provide event-day leadership, direction, and support to Retail Associates assigned to designated locations.Conduct pre-event huddles to communicate assignments, product priorities, promotions, event information, and operational expectations.Assign associates to register, selling floor, replenishment, and other responsibilities based on business needs.Support training and onboarding of new Retail Associates and communicate attendance, performance, or conduct concerns to the Retail Operations Manager.Lead by example by actively supporting guest service, transactions, replenishment, recovery, and other frontline responsibilities as needed.Become fully trained and proficient in approved custom jersey production processes, equipment, and quality standards.Lead by example in delivering an exceptional guest experience and assist with product questions, transactions, and customer concerns as needed.Provide post-event feedback regarding store conditions, staffing, product availability, and operational challenges.Other duties as assignedQualifications and Education RequirementsPrevious retail, customer service, hospitality, or guest service experience required.Previous retail lead or supervisory experience preferred.Demonstrated ability to lead, coach, and provide direction to team members in a fast-paced environment.Ability to stand, walk, bend, and move throughout scheduled shifts and lift, carry, and move merchandise weighing up to 25 pounds.Ability to work a flexible schedule including evenings, weekends, holidays, home games, concerts, and special events.