Supervisor - Restaurant

Bally's Interactive; Oklahoma; On-site; USD 42,000 - 70,000; Full time

Job summary

Bally's Interactive is recruiting for a supervisory role in the bars division. The position oversees day-to-day bar operations, assists with staffing, trains bartenders on POS and rules, and ensures compliance with state laws.

It requires strong customer service and familiarity with payroll systems, with responsibilities spanning inventory, promotions, and conflict resolution. The role emphasizes leadership in a fast-paced gaming environment, with duties covering schedule management, policy

Qualifications

• Customer service background required.
• Bartending experience preferred.
• Knowledge of Rhode Island liquor laws referenced in the job requirements.

Responsibilities

• Assists Managers in overseeing the day-to-day operations of all bars.
• Assist in managing the schedule in accordance with the appropriate staffing levels.
• Train bartenders on point-of-sale system, company rules and regulations.
• Inform bartenders of new company rules and state laws.
• Investigate and manage guest complaints or employee issues.
• Working with bartenders to maintain the highest level of customer service.
• Gathering information from guest and bartenders on new products requested.
• Assistance with monthly inventory.
• Monitor beverage staff on proper service.
• Enforce company policies and procedures.
• Assist with maintaining payroll solution E-time on a weekly basic to ensure appropriate employee clock in and clock out.
• Have working knowledge of point-of-sale system front and back of house.
• Keep abreast of promotion and adjust personal levels to accommodate added guests.
• Have working knowledge of union contact

Skills

Customer Service Background

Bartending Experience

Knowledge of R.I Liquor laws

Education

ServSafe Certification

DBR license

Job description

Qualifications:

• Customer Service Background


• Bartending Experience


• Knowledge of R.I Liquor laws

License Requirements:

• S ervSafe Certification


• DBR license

Essential Job Functions:

• Assists Managers in overseeing the day-to-day operations of all bars


• Assist in managing the schedule in accordance with the appropriate staffing levels


• Train bartenders on point-of-sale system, company rules and regulations


• Inform bartenders of new company rules and state laws


• Investigate and manage guest complaints or employee issues


• Working with bartenders to maintain the highest level of customer service


• Gathering information from guest and bartenders on new products requested


• Assistance with monthly inventory


• Monitor beverage staff on proper service


• Enforce company policies and procedures


• Assist with maintaining payroll solution E-time on a weekly basic to ensure appropriate


• employee clock in and clock out


• Have working knowledge of point-of-sale system front and back of house


• Keep abreast of promotion and adjust personal levels to accommodate added guests


• Have working knowledge of union contact

Physical/Mental Requirements:

• Able to work nights, overnights and all weekends and be flexible with schedule frequently


• Ability to work at a fast pace for up to 12 hr. shifts occasionally


• Able to train with many different personalities constantly

Working Conditions:

• Gaming environment includes smoke, noise and bright lights


• Fast-paced customer orientated