Supervisor - Restaurant

Bally's; Lincoln (RI); On-site; USD 45,000 - 60,000; Full time

Job summary

Bally's in Lincoln, Rhode Island seeks a Bar Operations Supervisor to oversee daily bar activities, schedule staff, and train bartenders on POS systems and store rules. You will resolve guest and employee issues while ensuring top-tier service and compliance with company standards.

The role requires strong leadership, knowledge of POS, payroll processes, and the ability to work nights and weekends in a fast-paced gaming environment. A focus on inventory and promotions is essential.

Qualifications

• Oversee day-to-day bar operations
• Manage staffing schedules
• Train bartenders on POS and rules
• Inform staff of company rules and state laws
• Investigate guest and employee issues
• Maintain high level of customer service with bartenders
• Gather guest and bartender product requests
• Assist with monthly inventory
• Monitor beverage staff service
• Enforce company policies and procedures
• Support weekly payroll via E-time
• Knowledge of POS front and back of house
• Stay updated on promotions and guest flow
• Know union contacts

Responsibilities

• Oversee day-to-day bar operations and staffing
• Train staff on POS and company rules
• Handle guest and employee issues professionally
• Maintain high standards of service with bartenders
• Monitor inventory and beverage levels
• Enforce policies and ensure payroll accuracy with E-time
• Coordinate with unions as needed

Skills

Staff scheduling

POS system training

Customer service

Payroll coordination

Training bartenders

Policy enforcement

Communication

Tools

POS system

E-time payroll

Job description

• Assists Managers in overseeing the day-to-day operations of all bars
• Assist in managing the schedule in accordance with the appropriate staffing levels
• Train bartenders on point-of-sale system, company rules and regulations
• Inform bartenders of new company rules and state laws
• Investigate and manage guest complaints or employee issues
• Working with bartenders to maintain the highest level of customer service
• Gathering information from guest and bartenders on new products requested
• Assistance with monthly inventory
• Monitor beverage staff on proper service
• Enforce company policies and procedures
• Assist with maintaining payroll solution E-time on a weekly basic to ensure appropriate
• employee clock in and clock out
• Have working knowledge of point-of-sale system front and back of house
• Keep abreast of promotion and adjust personal levels to accommodate added guests
• Have working knowledge of union contact

Physical/Mental Requirements:

• Able to work nights, overnights and all weekends and be flexible with schedule frequently
• Ability to work at a fast pace for up to 12 hr. shifts occasionally
• Able to train with many different personalities constantly

Working Conditions:

• Gaming environment includes smoke, noise and bright lights
• Fast-paced customer orientated

Qualifications

Licenses & Certifications

Required

RI Lottery License Ops

Equal Opportunity Employer
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