Snowsports Desk Administration

Priority Dispatch Corp.; Nellysford (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401K plan

Paid Time Off

Discounted resort activities

Job summary

Wintergreen Resort in Virginia seeks a friendly Snow Sports Desk Administrator to assist with planning, staffing and reservations for group, private and children’s ski and snowboard lessons. You will greet guests, handle calls and emails, and process deposits at the sales station.

This seasonal, full-time or part-time role requires excellent oral communication, strong customer service, and the ability to work independently or as part of a team. Weekend and holiday shifts are required.

Qualifications

• Excellent oral communication skills.
• Strong customer service skills.
• Ability to work independently and as a team.
• Professional appearance and demeanor.
• Problem solving and adaptability.

Responsibilities

• Greet guests with a friendly manner and maintain a clean, orderly work area.
• Handle emails, voicemails, phone calls and in-person reservations for lessons.
• Process cash handling and deposits at the sales station.
• Field in-person and phone reservation calls following proper protocol.
• Follow all rules from the Wintergreen Employee Handbook and departments.
• Assist with daily registrations and maintain smooth reservations operations.
• Follow safety policies and notify managers of any safety concerns.

Skills

Excellent oral communication

Customer service

Independent work

Team player

Professional appearance

Problem solving

Adaptability

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Reservation software

Computer skills

Job description

SUMMARY: The Snowsports Desk Administration assists with the planning, staffing and scheduling/ reservation operations of the resort’s group, private, and children’s ski and snowboard lessons.PRIMARY RESPONSIBILITIESSmile and greet guests in a friendly mannerMaintain a clean and orderly work area.Must work with the Snow Sports and Treehouse Children’s Program Staff to maintain staffing levels for all lessons.Multi-task management of emails, voicemails, phone calls, and in-person reservations for lessons.Responsible for cash handling and deposit procedures that allow for proper handling of all cash at the sales station.Responsible for fielding and managing in-person and on-phone reservation calls and following proper protocol.Must follow all written rules required in the Wintergreen Employee Handbook and individual departments.Works with office staff to ensure all aspects of guest reservations are running smoothly.Assist with daily registrationsFollow safety policies and procedures that help to prevent harm to associates, guests, and membersNotify Managers of any safety concerns in the workplace and reporting any accidents immediately to the managerMINIMUM QUALIFICATIONS:Excellent oral communication skillsPossess strong customer service skillsEnjoy working with the general publicAbility to work independently and as a teamPresent a neat and positive image along with a professional appearancePossess problem solving skillsEasily adapt to changeEDUCATION, TRAINING AND EXPERIENCE GUIDELINES:At least 1 year of work experience is preferredIntermediate ability in skiing/riding is preferredPossess computer skills including the ability to quickly learn new computer programs; experience with point-of-sale and reservation programs a plusPHYSICAL DEMANDS AND WORKING ENVIRONMENT:This is a full-time or part-time, seasonal non-exempt positionThe hours of the position will vary based on business operations. The incumbent will be required to work weekends and holidays.This position will begin November and run through the end of ski season.Required to stand for extended periods, stoop, bend, kneel, stretch, reach, lift, climb and walk.Repetitive typing requiring use of hands, wrists and fingers.Prolonged use of computer screen and telephone to complete tasks.Occasional lifting of objects of up to 30 pounds.Must be able to walk outside in winter conditionsBENEFITS OF WORKING AT WINTERGREEN:Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full-time year-round associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan). Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products.We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned other duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.