Supervisor, Relative Caregiver Program

Childhelp; Knoxville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Childhelp is seeking a Relative Caregiver Program Supervisor to lead a team of 5–6 Care Coordinators, ensuring high-quality, compliant caregiving aligned with regulatory standards. You will drive staff development, quality assurance, and program collaboration in a leadership role.

The role emphasizes supervising, training, and monitoring performance while maintaining strong partnerships with community agencies and external stakeholders.

Qualifications

• MSW (or related field) plus 2+ years in child welfare, social work, or casework.
• BSW (or related field) plus 3+ years in child welfare, social work, or casework.
• Must pass fingerprint background screenings (DOJ, FBI, and Child Abuse Index).

Responsibilities

• Direct, coach, and support a team of 5–6 Relative Caregiver Program Care Coordinators.
• Maintain fidelity to the Childhelp model of care and supervise onboarding.
• Set performance goals, hold supervision meetings, and conduct annual appraisals.
• Oversee training, professional development, and recognition for staff.
• Manage workload distribution, assign cases, and monitor progress.
• Ensure compliance with state licensing, federal regulations, and accreditation standards.

Skills

Staff supervision

Coaching & development

Regulatory compliance

Quality assurance

Crisis management

Strong communication

Education

MSW or related field

BSW or related field

Job description

Come Join Our Team as a Relative Caregiver Supervisor!About the RoleChildhelp is seeking a dedicated Relative Caregiver Program Supervisor to provide daily leadership, support, and oversight to our team of Relative Caregiver Program Care Coordinators. In this role, you will lead a team of 5–6 direct reports, driving service quality, ensuring regulatory compliance, and upholding Childhelp’s mission to support children and families.You will play a vital role in staff development, quality assurance, program collaboration, and ensuring our team delivers high-quality, compassionate care aligned with state, federal, and accreditation standards.Key ResponsibilitiesSupervisory Leadership & Staff DevelopmentDirect, coach, and support a team of 5–6 Relative Caregiver Program Care Coordinators.Drive implementation and maintain strict fidelity to the Childhelp model of care.Lead hiring, interviewing, and functional onboarding of new program staff.Set performance goals, conduct regular supervision meetings, deliver constructive feedback, and perform annual appraisals.Oversee ongoing training, professional development, and performance recognition for direct reports.Manage workload distribution, assign cases, and monitor assignment progress.Apply corrective actions and resolve workplace complaints or issues in collaboration with HR and leadership.Quality Assurance & CompliancePerform regular quality reviews of client documentation, including assessments, treatment/service plans, case notes, and discharge summaries.Ensure program adherence to state licensing, federal regulations, and accreditation standards.Collect and analyze program data to drive continuous quality improvement across services.Maintain complete and timely service delivery documentation.Program Operations & Community CollaborationMaintain continuous availability for staff supervision, consultation, and crisis support.Build and sustain strong professional partnerships with community agencies and external stakeholders.Exercise sound, independent judgment and maintain composure in high-stress or deadline-driven situations.Serve as a positive role model by actively participating in required meetings, trainings, and leadership initiatives.Qualifications & RequirementsEducation & ExperienceOption A: Master’s degree in Social Work (MSW) or a related field, plus 2+ years of experience in child welfare, social work, or casework.Option B: Bachelor’s degree in Social Work (BSW) or a related field, plus 3+ years of experience in child welfare, social work, or casework.Compliance & ClearancesMust successfully pass fingerprint background screenings through the Department of Justice (DOJ), FBI, and Child Abuse Index.Preferred Skills & AttributesDemonstrated experience supervising, mentoring, or leading casework teams.Deep knowledge of child welfare standards, trauma-informed care, and family preservation models.Strong emotional stability, crisis-management abilities, and decision-making skills.Excellent verbal, written, and interpersonal communication skills.Why Join Childhelp?At Childhelp, you will work alongside compassionate professionals committed to strengthening families and protecting vulnerable children. We offer a supportive work culture rooted in our core values, ongoing opportunities for professional growth, and the chance to make a lasting impact in your community.Childhelp provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.