Supervisor, Quality Control Production

Shiseido; East Windsor Township (NJ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

Parental leave

Tuition reimbursement

Product discounts

Mobility programs

Volunteer days

Job summary

Shiseido Americas seeks a Quality Control Supervisor to lead a team of QC Inspectors and ensure makeup products meet cGMP specifications and approved sampling plans. The role drives QA processes, CAPA, and continuous improvement within a fast-paced cosmetics environment.

You will oversee sampling, disposition, NCRs/CAPAs, and collaborate with Production and Engineering to resolve issues and meet quality goals. A 5+ year QC background in cosmetics or related fields is required.

Qualifications

• Associate or bachelor’s degree in a related field or equivalent.
• Minimum 5 years in Quality Control, preferably cosmetics/pharma.
• Strong knowledge of cGMP and sampling methods.
• Leadership, coaching, and team development skills.
• Excellent verbal and written communication.
• Proficient with MS Office and data analysis.
• Color discrimination and ability to identify cosmetic defects.
• Ability to multi-task in a fast-paced production environment.
• Able to stand, walk, and lift up to 40 pounds.

Responsibilities

• Lead and supervise QC Inspectors to support production schedules while ensuring quality and compliance.
• Oversee sampling, inspection, and disposition of components, finished goods, and WIPs.
• Review NCRs, CAPAs, and drive root cause investigations and corrective actions.
• Monitor quality trends, defect rates, and implement improvements.
• Train and develop QC staff; ensure documentation accuracy and 6S compliance.
• Collaborate with Production, Packaging Engineering, and cross-functional teams.

Skills

Quality Control

Leadership

cGMP knowledge

Sampling methods

Communication

Data analysis

Color discrimination

Math skills

Multi-tasking

Education

Associate/Bachelor degree

Technical certificate

Tools

MS Office

Inspection equipment

Job description

Your Dreams, Our Future.
Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

Your Dreams, Our Future.
Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.
Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.
At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

WHERE YOU WILL WORK

Without compromising our steadfast commitment to Quality, Safety and Sustainability our manufacturing and packaging facility produces in excess of 70MM units per year. This is a demonstration of our can-do attitude, collaborative spirit, focus on innovation and continuous improvement mindset. Always People First!

Job Summary

This position is a part of SAI Quality Department. Under the direction of the Quality Manager, the Quality Control Supervisor is responsible for leading and supervising a team of QC Inspectors performing inspection and disposition activities for makeup products, components, WIPs, and finished goods in accordance with cGMP requirements, company policies, and established specifications.

What You Will Do

• You will support departmental and organizational goals and objectives.
• You will supervise, assign, and prioritize daily work activities for QC Inspectors to support production schedules while maintaining quality and compliance.
• You will ensure sampling, inspection, and disposition of Incoming Components, Finished Goods, and WIPs are performed in accordance with Product Specifications, Standards, and approved sampling plans (ANSI/ASQ Z1.4, ISO 2859, or company SOPs).
• You will oversee organoleptic evaluations of cosmetic products (color, odor, texture, appearance) and ensure proper comparison against approved Reference Standards.
• You will review, approve, and track Production Nonconforming Product Reports (NCRs), ensuring timely investigation, appropriate disposition, and documented root cause.
• You will review and approve Corrective Actions and Preventive Actions (CAPA), ensuring actions are effective, implemented as committed, and sustained.
• You will monitor and analyze quality trends, inspection data, defect rates, and recurring issues; escape concerns and recommend improvements.
• You will track, analyze, and report QC Inspector productivity, performance, and adherence to inspection targets and KPIs.
• You will train, coach, and develop QC Inspectors on inspection methodologies, defect identification, sampling techniques, documentation practices, and proper use of inspection and test equipment.
• You will ensure inspection documentation, data entry, and records are accurate, complete, and compliant with internal and regulatory requirements.
• You will maintain, update, and control Reference Standards, Defect Range Boards, and inspection aids.
• You will ensure daily verification and compliance of laboratory and inspection equipment.
• You will collaborate with Production, Packaging Engineering, and other cross-functional teams to resolve quality issues and support continuous improvement.
• You will support Quality Manager in audits, investigations, and responses to internal, customer, or regulatory inquiries.
• You will maintain QC areas in accordance with 6S standards and safety requirements.
• You will perform other duties as assigned.

Who You Are

• You have an associate or bachelor’s degree in a related field, technical certificate, or equivalent combination of education and experience
• You have a minimum of 5 years’ experience in Quality Control environment preferably in cosmetics, personal care, pharma or food packaging industry with exposure to FDA and cGMP regulations
• You have a strong working knowledge of cGMP requirements and variable inspections, ANSI/ASQ Z1.4 or ISO 2859 sampling methods.
• You have strong leadership, coaching, and team development skills
• You have excellent verbal and written communication skills
• You are proficient in basic math calculations and use of standard measuring and inspection equipment
• You can distinguish color and identify cosmetic defects.
• You have working knowledge of MS Office (Excel, Word, PowerPoint) including data analysis and reporting.
• You can manage multiple priorities in a fast-paced production environment
• You can stand, walk, and lift to 40 pounds as required.
• You have strong interpersonal skills with the ability to collaborate across departments and address quality issues effectively.

#NYLaw You may be asked to perform other duties needed to help drive to our vision, fulfill our mission and abide by our organization’s values.

What We Can Offer You

At Shiseido Americas, our pride extends beyond our rich legacy to our passionate and talented team that brings it to life every day. We recognize that without our people, innovation would not be possible. That's why we go above and beyond with our comprehensive benefits program to recognize our employees. With an array of options designed to give our employees peace of mind, our perks & benefits program is more than just a perk – it's an investment in our people's futures. Whether you're looking for comprehensive health coverage, retirement savings, or paid time off, our benefits have you covered! Check out a list of our Benefits and Perks offerings:

• Medical, Dental, & Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Paid Volunteer Days
• Paid Company Holidays
• Paid Parental Leave
• 401K with 6% Company Match
• Talent Development & Learning Programs
• Internal & International Mobility
• Product Discounts & Annual Gratis
• Employee Led Affinity Groups
• Tuition Reimbursement

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law #NYLaw