Supervisor Practice I | Medicine Centralized Financial Screening | Gainesville

UF Health; Gainesville (FL); Remote; USD 60,000 - 85,000; Full time

Job summary

UF Health is seeking an onsite operations supervisor in Florida to manage daily clinic activities, staff performance, and patient relations. You will ensure compliant financial and clinical workflows, and collaborate with physicians on care delivery and process improvements.

The role requires strong leadership, communication, and problem-solving skills, with knowledge of medical reimbursement guidelines, CPT/ICD10 coding, and EPIC EHR. Occasional travel to Gainesville meetings may be required.

Qualifications

• Experience with staff recruitment, hiring, evaluations and disciplinary action.
• Excellent communication skills including patient relations and physician interaction.
• Knowledge of medical reimbursement guidelines and quality service methodologies.
• Proficient organizational and problem solving abilities; multitask in team settings.
• Knowledge of CPT/ICD10 coding; familiarity with EPIC EHR is preferred.

Responsibilities

• Oversee daily clinic operations and front-line business office functions.
• Supervise assigned staff and ensure policy compliance and service quality.
• Resolve complaints and patient relations issues; communicate with physicians daily.
• Review clinic financial/operational processes and implement improvements.
• Handle opening/closing procedures, vendor/contractor relationships, and related duties.

Skills

Staff recruitment

Staff evaluations

Excellent communication

Patient relations

Conflict resolution

Organizational skills

Problem solving

Knowledge of CPT/ICD10 coding

EPIC EHR

Payor reimbursement practices

Education

High school diploma

4 years financial/medical practice experience

Supervisory experience preferred

4-year degree may substitute for 2 years financial/medical experience

2-year degree may substitute for 1 year of financial/medical experience

Tools

EPIC EHR

Job description

Overview

Acts as an onsite clinic operations and financial problem solver for the medical director, department administrator, practice manager, patients, and staff. Oversees the established financial processes and ensures front-line staff executes daily business office functions and clinical staff operations (where applicable) accordingly. Supervises the daily operation of the assigned staff. Ensures compliance with UFHP and practice directives. Responsible for resolving complaints, issues, and patient relations issues. Communicates with and responds to physicians on a daily basis. Works with staff to review clinic financial and operational processes and initiates changes. Provides other daily operational duties, to include but not limited to: opening/closing clinic, maintenance, security issues, vendor/contractor relationships.

This is a remote location in Florida. Must live within 2-3 hours of Gainesville or live in Florida and willing to come to Gainesville for quarterly meetings.

Qualifications

Minimum Education and Experience Requirements:

• Experience with staff recruitment and hiring, staff evaluations, and disciplinary action.
• Excellent communication skills required, including patient relations, conflict resolution, and dissemination of information, physician interaction, and management forums.
• A demonstrated knowledge of medical reimbursement guidelines, continuous quality improvement guidelines, and quality customer service methodologies is required.
• Excellent organizational and problem solving skills required.
• Knowledge of managed care and payor reimbursement practices is required.
• The ability to multitask, prioritize responsibilities, problem solve, and function in a team environment are necessary attributes of the successful incumbent.
• Knowledge of EPIC EHR and of CPT and ICD10 coding highly preferred.

Level 1:

• High school graduate and four years financial/medical practice experience required.
• Four-year degree may substitute for two years financial/medical experience.
• Two-year degree may substitute for one year of financial/medical experience.
• One year of supervisory experience preferred.

Licensure/Certification/Registration:

• National certification as a Procedural Coder preferred.