Supervisor Heart Institute

bannerhealth; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Banner Health in Phoenix, AZ, seeks a Practice Supervisor for the BUMCP Cardiovascular department. You will lead a busy, high-volume cardiology team and manage day-to-day operations, ensuring excellent patient care and service.

Ideal candidates will have healthcare management experience (1–2+ years) and strong communication, with a focus on staff development and process improvement.

Qualifications

• Requires Associate’s Degree or higher.
• Certification as Medical Assistant, Nursing Assistant, or LPN may be required.
• Two years of experience in a physician's office or medical environment with strong communication and organizational skills.

Responsibilities

• Supervises day-to-day non-physician staff activities for high productivity.
• Trains, coaches, evaluates, and directs workflow across offices.
• Oversees reception, scheduling, patient services, records, and IT systems.
• Acts as liaison between staff and physicians to ensure patient care.
• Maintains policies following physician requirements and regulations.
• Assesses facilities and equipment needs; coordinates maintenance.
• Covers front/back office; may administer medications per policy.
• Guides daily workflow to ensure quality patient experiences.

Skills

Staff supervision

Customer service

Healthcare management

Communication

Organization

Performance evaluations

Education

Associate's Degree

Medical Assistant certification

Nursing Assistant certification

LPN license

Job description

Primary City/State:

Phoenix, Arizona

Department Name:

BUMCP Cardiovascular

Work Shift:

Day

Job Category:

Clinical Support

The academic medicine difference. At the center of Banner – University Medicine is patient care, research, and teaching. Join a nationally recognized health care leader and experience the future of medicine today.

The Banner University Heart Institute cares for a high volume of heart disease patients throughout the state of Arizona and the southwest. Our physicians stand out as being active participants in national research and as providers of cardiac training to physicians from all over the United States and the world. Our goal is to offer patients excellent cardiac services by providing safe, compassionate care and the best advanced treatment options.

As a Practice Supervisor on this team, you will be an integral part of the patient's Banner experience looking to provide each person with the best customer service and patient care, and manage the day to day operations of a busy, high volume cardiology practice with a team of 100+. Management of various team members to include but not limited to: administrative staff, clinical staff and technical staff. Partners with physicians and APPs to improve overall clinical operations, enhance efficiency and be a champion for the patient and provider experience. Prefer previous healthcare management experience (1 – 2 years +). Prefer previous experience managing cardiology practices and programs. If you are seeking growth within the organization (Banner is the biggest health system in the state, lots of opportunities for advancement), world-class physicians, facilities and programs fueled by innovation and the opportunity to work with a collaborative group of leaders from both Banner Health and The University of Arizona

This is a full time (40 hours/week), day shift position: Monday - Friday 800A-5:00P

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

POSITION SUMMARY

This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care.

CORE FUNCTIONS

• 1. Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary.
• 2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices.
• 3. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
• 4. Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed.
• 5. Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements.
• 6. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.
• 7. Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.
• 8. This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

• Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree.
• Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license.
• Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment. Requires excellent communication and organizational skills.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

• Bachelor's degree preferred.
• Experience in a leadership or coordinator capacity preferred.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.