Supervisor Heart Institute

Banner Health; Phoenix, Northern (AZ, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Banner Health's Heart Institute is seeking a Practice Supervisor to oversee a busy cardiology clinic, guiding non-physician staff and coordinating daily operations. The role emphasizes patient-focused service, efficient workflow, and collaboration with physicians and APPs.

The supervisor will manage scheduling, staff performance, and office policies, ensuring compliance with regulatory requirements and high-quality patient care.

Qualifications

• Requires literacy, communication and math skills at the level of an Associate’s Degree.
• Two years of experience in a physician's office or medical environment preferred.
• Arizona Fingerprint Clearance Card may be required for certain assignments.

Responsibilities

• Supervise day-to-day activities of non-physician staff to maintain high productivity.
• Recruit, train, coach, evaluate, and schedule staff and ensure proper deployment.
• Oversee front desk, scheduling, patient service areas, and medical records functions.
• Act as liaison between staff and physicians to ensure excellent patient service.
• Maintain office policies in line with physician, facility, and regulatory requirements.
• Coordinate maintenance and supplies; handle facility-related issues as they arise.
• Provide guidance to ensure high-quality patient experiences and efficient operations.

Skills

Team leadership

Coaching

Communication

Organizational skills

Medical office experience

Staff scheduling

Problem solving

Education

Associate's degree

Bachelor's degree preferred

Tools

MS Office

Job description

## Supervisor Heart InstituteApply: BUMC Phoenix (755 E McDowell Rd, 4th Floor): Full time: Posted Today: R4453766**Primary City/State:**Phoenix, Arizona**Department Name:**BUMCP Cardiovascular**Work Shift:**Day**Job Category:**Clinical SupportThe academic medicine difference. At the center of Banner – University Medicine is patient care, research, and teaching. Join a nationally recognized health care leader and experience the future of medicine today.The Banner University Heart Institute cares for a high volume of heart disease patients throughout the state of Arizona and the southwest. Our physicians stand out as being active participants in national research and as providers of cardiac training to physicians from all over the United States and the world. Our goal is to offer patients excellent cardiac services by providing safe, compassionate care and the best advanced treatment options.As a Practice Supervisor on this team, you will be an integral part of the patient's Banner experience looking to provide each person with the best customer service and patient care, and manage the day to day operations of a busy, high volume cardiology practice with a team of 100+. Management of various team members to include but not limited to: administrative staff, clinical staff and technical staff. Partners with physicians and APPs to improve overall clinical operations, enhance efficiency and be a champion for the patient and provider experience. Prefer previous healthcare management experience (1 – 2 years +). Prefer previous experience managing cardiology practices and programs. If you are seeking growth within the organization (Banner is the biggest health system in the state, lots of opportunities for advancement), world-class physicians, facilities and programs fueled by innovation and the opportunity to work with a collaborative group of leaders from both Banner Health and The University of Arizona, apply now!!This is a full time (40 hours/week), day shift position: Monday - Friday 8:00A-5:00PUniversity Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve MagnetTM recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.POSITION SUMMARY This position works to ensure the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care. CORE FUNCTIONS 1. Supervises the day to day activities of non physician staff, ensuring a high level of productivity. Continuously monitors the functioning of the medical group and recommends changes to operational procedures as necessary. 2. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non physician staff ensuring that staff is appropriately deployed among offices. 3. Oversee all functions of the medical group including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas. 4. Functions as a liaison between non physician staff and physicians to ensure effective service for patients. Establishes and maintains effective working relationships with group physicians. Serves as a role model and resource person for providing quality patient care and patient information as needed. 5. Maintains office policies and procedures in accordance with physician requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements. 6. Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible. 7. Covers front and/or back office functions. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice. 8. This position has a strong understanding of the daily workflow of the practice and functions autonomously to provide guidance to ensure quality patient experiences and efficient practice operations. This position is required to have working knowledge of referral and authorization processes and must have the ability to navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include the community, vendors and non-clinic providers and facilities. MINIMUM QUALIFICATIONS Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associate’s Degree. Certain assignments may require current certification as a Medical Assistant, Nursing Assistant or current LPN license. Requires a level of knowledge and ability normally demonstrated by at least two years experience in a physician's office or medical environment. Requires excellent communication and organizational skills. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.PREFERRED QUALIFICATIONSBachelor's degree preferred.Experience in a leadership or coordinator capacity preferred. Additional related education and/or experience preferred.