Supervisor Physical Security

Brightstar Lottery; Austin (TX); On-site; USD 58,000 - 63,000; Full time

Benefits offered by this job

401(k) Savings Plan with Company match

health insurance

dental insurance

vision insurance

life insurance

accident insurance

disability insurance

tuition reimbursement

paid time off

wellness programs

identity theft insurance

Job summary

Brightstar Lottery in Austin, TX, is seeking a Supervisor Physical Security to lead daily security operations across Texas and remote sites worldwide. You will own access control, badge issuance, reviews, and terminations while coordinating incident response with internal teams and law enforcement.

The role requires 5+ years in physical security or related leadership, experience with CCTV, alarms, investigations, and strong communication skills.

Qualifications

• 5+ years of experience in physical security or related leadership.
• Experience with access control, CCTV, alarm monitoring, investigations, and incident response.
• Experience in highly regulated environments.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.

Responsibilities

• Oversee daily physical security operations for Texas and all assigned remote sites globally.
• Own the access control administration, badge issuance, access requests, access reviews, and employee terminations.
• Oversee the review of security-related work orders, tickets, and service requests.
• Coordinate incident response with internal stakeholders, facilities teams, law enforcement, and emergency responders when necessary.
• Assess security risks and direct mitigation efforts during off-hours events to minimize operational disruption and maintain compliance.
• Provide timely communication and incident updates to leadership and appropriate stakeholders during significant security events.
• Perform annual reviews of the security policies, procedures, response protocols, and operational documentation.
• Administer physical security systems, including access control, visitor management, CCTV, and alarm monitoring.
• Troubleshoot security system issues and coordinate repairs with internal support teams.
• Work with the Sr. Manager of Operations to manage site projects, including new site activations, office expansions, remodels, and physical security improvement projects.
• Conduct or coordinate investigations involving security incidents, policy violations, suspicious activity, property loss, workplace safety concerns, and access control violations.
• Review major incident reports for accuracy, completeness, and appropriate escalation.
• Supervise and develop security officers.
• Provide coaching, training, scheduling oversight, and performance management.
• Conduct team meetings on a quarterly basis to align
• Ensure staffing levels and operational coverage meet day-to-day operations requirements.

Skills

Physical security

GSOC operations

Incident response

Supervisory experience

Regulated environments

Microsoft Office

Education

High School Diploma or GED

Associate’s degree (preferred)

Bachelor’s degree (preferred)

Tools

Access control systems

CCTV

Alarm monitoring

Visitor management

Job description

Supervisor Physical Security

Location:

Austin, TX, US, 78727

Requisition ID: 19641

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Responsibilities

• Oversee daily physical security operations for Texas and all assigned remote sites globally, including offices, warehouses, data centers, and lottery-related locations.
• Own the access control administration, badge issuance, access requests, access reviews, and employee terminations.
• Oversee the review of security-related work orders, tickets, and service requests.
• Coordinate incident response with internal stakeholders, facilities teams, law enforcement, and emergency responders when necessary.
• Assess security risks and direct mitigation efforts during off-hours events to minimize operational disruption and maintain compliance.
• Provide timely communication and incident updates to leadership and appropriate stakeholders during significant security events.
• Perform annual reviews of the security policies, procedures, response protocols, and operational documentation.
• Administer physical security systems, including access control, visitor management, CCTV, and alarm monitoring.
• Troubleshoot security system issues and coordinate repairs with internal support teams.
• Work with the Sr. Manager of Operations to manage site projects, including new site activations, office expansions, remodels, and physical security improvement projects.
• Conduct or coordinate investigations involving security incidents, policy violations, suspicious activity, property loss, workplace safety concerns, and access control violations.
• Review major incident reports for accuracy, completeness, and appropriate escalation.
• Supervise and develop security officers.
• Provide coaching, training, scheduling oversight, and performance management.
• Conduct team meetings on a quarterly basis to align
• Ensure staffing levels and operational coverage meet day-to-day operations requirements.

Qualifications

• 5+ years of experience in physical security, corporate security, GSOC operations, law enforcement, military security, or a related field leadership.
• Experience with access control, CCTV, alarm monitoring, investigations, and incident response.
• Experience working in highly regulated environments.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.

Education

Required

• High School Diploma or GED equivalent.
• Minimum 5 years of progressively responsible experience in corporate security, physical security, GSOC operations, law enforcement, military, or a related field.
• Minimum 2 years of supervisory or team leadership experience.

Preferred

• Associate’s degree in criminal justice, Security Management, Business Administration, Emergency Management, Homeland Security, or a related field.
• Bachelor’s degree in criminal justice, Security Management, Business Administration, Emergency Management, Homeland Security, Human Resources, or a related field.
• ASIS APP, PSP, CPP, or other relevant professional security certification.
• Experience supporting regulated industries, including lottery, gaming, critical infrastructure, technology, or data center operations.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $58,000 - $63,000. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

In addition, we offer employees a

• 401(k) Savings Plan with Company contributions
• health insurance
• dental insurance
• vision insurance
• life insurance
• accident insurance
• disability insurance
• tuition reimbursement
• paid time off
• wellness programs
• identity theft insurance

Note: programs are subject to eligibility requirements.

Immigration sponsorship is not available for this role.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.