Supervisor, PEO Data Services Remote (USA) , , Operations

ThrivePass; Northern (KY); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive benefits package

Growth opportunities

Collaborative culture

Job summary

ThrivePass is seeking a Supervisor, PEO Data Services, to lead a team delivering API and EDI integration solutions for ThrivePass’s PEO partners and clients.

This player-coach role combines people leadership, technical expertise, and operational excellence to ensure reliable, scalable integration services and a high-performing team.

Qualifications

• 5+ years of experience with EDI integrations and API-based data exchanges.
• 1+ year leading a team of integration or data professionals.
• Experience in PEO, HR tech, payroll, or benefits administration.
• Knowledge of COBRA, FSA, HSA, and related benefits programs.
• Strong communication across departments and time zones.
• Ability to improve operational processes and automate workflows.

Responsibilities

• Lead, coach, and develop the PEO Data Services team through onboarding, performance management, and career development.
• Manage team workload, priorities, and resource allocation to ensure on-time delivery and SLA adherence.
• Oversee the implementation, maintenance, and support of API and EDI integration solutions.
• Serve as the technical escalation point for complex integration issues and provide root-cause analysis guidance.
• Drive operational excellence through process improvements, standardization, automation, and workflow optimization initiatives.
• Partner with Client Success, Implementations, Product, Engineering, and other stakeholders to deliver an exceptional client experience.
• Ensure integrations meet business requirements, client expectations, and applicable compliance standards.
• Maintain integration documentation, monitoring processes, and procedures to support scalable growth.
• Foster accountability, continuous learning, collaboration, and innovation across the team.
• Demonstrate ThrivePass CARE values while delivering strong business results.

Skills

team leadership

cross-functional collaboration

process improvement

problem solving

communication skills

operational excellence

time management

Education

Bachelor's degree in related field

Tools

PrismHR

Worklio

isolved

Fixed Width

JSON

XML

EDI transactions

Job description

At ThrivePass, we’re on a mission to help employees and businesses Thrive—because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don’t just talk about culture—we build it. Everything we do is rooted in our CARE values:

• Courageous – We embrace new challenges and fresh ideas.
• Authentic – We show up as our true selves and value transparency.
• Resourceful – We find creative solutions and make things happen.
• Excellent – We hold ourselves accountable and take pride in our work.

At ThrivePass, performance isn’t just about hitting goals—it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!

What You’ll Do

As the Supervisor, PEO Data Services, you will lead a team responsible for delivering API and EDI integration solutions that support ThrivePass's PEO partners and clients. This is a player-coach role that combines people leadership, technical expertise, operational excellence, and cross-functional collaboration. You will play a critical role in ensuring reliable, scalable, and high-quality integration services while helping build and develop a high-performing team.

• Lead, coach, and develop the PEO Data Services team through onboarding, performance management, and career development.
• Manage team workload, priorities, and resource allocation to ensure projects are delivered on time and within service-level expectations.
• Oversee the implementation, maintenance, and support of API and EDI integration solutions.
• Serve as the technical escalation point for complex integration issues and provide guidance on troubleshooting and root-cause analysis.
• Drive operational excellence through process improvement, standardization, automation, and workflow optimization initiatives.
• Partner closely with Client Success, Implementations, Product, Engineering, and other stakeholders to deliver an exceptional client experience.
• Ensure integrations meet business requirements, client expectations, and applicable compliance standards.
• Maintain integration documentation, monitoring processes, and operational procedures that support scalable growth.
• Foster a culture of accountability, continuous learning, collaboration, and innovation.
• Demonstrate ThrivePass CARE values while delivering strong business results and customer outcomes

What You Bring

We're looking for a leader who is passionate about operational excellence, team development, and solving complex business challenges.

Successful candidates will bring:

• A strong passion for improving operational processes and creating scalable solutions.
• A collaborative mindset with the ability to work effectively across departments, teams, and time zones.
• Accountability and ownership in managing priorities, projects, and outcomes.
• Strong critical thinking and problem-solving skills with a focus on identifying opportunities for improvement.
• The ability to balance technical expertise with people leadership and coaching.
• Excellent communication skills and the confidence to influence stakeholders across both technical and business functions.
• A builder mentality with the ability to establish structure, improve processes, and drive positive change.

Must Haves

• 5+ years of experience supporting EDI integrations, API-based data exchanges, and benefits administration platforms.
• 1+ years of experience leading, supervising, or managing a team of integration, EDI, or data professionals.
• Experience working within PEO, HR technology, payroll, benefits administration, or related industries.
• Demonstrated experience supporting employee benefit programs, including COBRA, FSA, HSA, commuter, lifestyle, wellness, or related benefit offerings.
• Strong knowledge of integration technologies and file formats, including Fixed Width, JSON, XML, and EDI transactions.
• Proven ability to improve operational processes through workflow optimization, resource planning, capacity management, or continuous improvement initiatives.
• Excellent written and verbal communication skills with experience collaborating across multiple departments and geographically distributed teams.
• Strong analytical, organizational, and troubleshooting skills with exceptional attention to detail.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.

Nice to Have

• Experience in employee benefits administration, HR technology, or PEO environments.
• Experience supporting HSA, FSA, HRA, COBRA, Health & Wealth, or related benefits programs.
• Experience leading automation initiatives and large-scale process improvement projects.
• Experience working with:
  • 834 and 837 EDI transactions
  • PrismHR / Worklio
  • isolved
• Bachelor's degree in Business, Information Systems, Technology, HR, or a related field (or equivalent practical experience).

What Success Looks Like

In this role, success means:

• Delivering reliable, accurate, and scalable integration solutions.
• Meeting or exceeding team KPIs and operational performance goals.
• Building and developing a high-performing team through coaching and accountability.
• Identifying opportunities for efficiency and implementing meaningful operational improvements.
• Creating strong partnerships across departments that support exceptional client experiences.
• Demonstrating ThrivePass CARE values in leadership, decision-making, and daily interactions.

Why You'll Love Working Here

We're an inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.

• A culture that values courageousness, authenticity, resourcefulness, and excellence (we don’t just say it—we live it).
• Opportunities to grow, learn, and level up your skills.
• A team that genuinely enjoys working together and celebrating wins.
• Competitive benefits package because we believe in walking the talk when it comes to employee well-being.

Salary Offered

$85,000–$105,000 annually.