Supervisor, PEO Data Services

Boomtown Accelerators; United States; On-site; USD 85,000 - 105,000; Full time

Job summary

ThrivePass is seeking a Supervisor, PEO Data Services to lead a team delivering API and EDI integration solutions for our PEO partners and clients. This player-coach role blends people leadership with hands-on technical expertise to ensure reliable, scalable integrations while building a high-performing team across functions.

You will collaborate with Client Success, Implementations, Product, and Engineering to meet business requirements, maintain documentation, and deliver an exceptional client

Qualifications

• 5+ years of experience supporting EDI integrations, API-based data exchanges, and benefits administration platforms.
• 1+ years of experience leading, supervising, or managing a team of integration, EDI, or data professionals.
• Experience working within PEO, HR technology, payroll, benefits administration, or related industries.
• Demonstrated experience supporting employee benefit programs, including COBRA, FSA, HSA, commuter, lifestyle, wellness, or related benefit offerings.
• Strong knowledge of integration technologies and file formats, including Fixed Width, JSON, XML, and EDI transactions.
• Proven ability to improve operational processes through workflow optimization, resource planning, capacity management, or continuous improvement initiatives.
• Excellent written and verbal communication skills with experience collaborating across multiple departments and geographically distributed teams.
• Strong analytical, organizational, and troubleshooting skills with exceptional attention to detail.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.

Responsibilities

• Lead, coach, and develop the PEO Data Services team through onboarding, performance management, and career development.
• Manage team workload, priorities, and resource allocation to ensure projects are delivered on time and within service-level expectations.
• Oversee the implementation, maintenance, and support of API and EDI integration solutions.
• Serve as the technical escalation point for complex integration issues and provide guidance on troubleshooting and root-cause analysis.
• Drive operational excellence through process improvement, standardization, automation, and workflow optimization initiatives.
• Partner closely with Client Success, Implementations, Product, Engineering, and other stakeholders to deliver an exceptional client experience.
• Ensure integrations meet business requirements, client expectations, and applicable compliance standards.
• Maintain integration documentation, monitoring processes, and operational procedures that support scalable growth.
• Foster a culture of accountability, continuous learning, collaboration, and innovation.
• Demonstrate ThrivePass CARE values while delivering strong business results and customer outcomes.

Skills

EDI integrations

API data exchange

Team leadership

Cross-functional collaboration

Problem solving

Communication

Education

Bachelor's degree or equivalent

Tools

PrismHR

Worklio

isolved

Job description

Who We Are

At ThrivePass, we're on a mission to help employees and businesses Thrive because benefits should be more than just checkboxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

• Courageous - We embrace new challenges and fresh ideas.
• Authentic - We show up as our true selves and value transparency.
• Resourceful - We find creative solutions and make things happen.
• Excellent - We hold ourselves accountable and take pride in our work.

At ThrivePass, performance isn’t just about hitting goals - it's about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!

What You’ll Do

As the Supervisor, PEO Data Services, you will lead a team responsible for delivering API and EDI integration solutions that support ThrivePass's PEO partners and clients. This is a player-coach role that combines people leadership, technical expertise, operational excellence, and cross-functional collaboration. You will play a critical role in ensuring reliable, scalable, and high-quality integration services while helping build and develop a high-performing team.

• Lead, coach, and develop the PEO Data Services team through onboarding, performance management, and career development.
• Manage team workload, priorities, and resource allocation to ensure projects are delivered on time and within service-level expectations.
• Oversee the implementation, maintenance, and support of API and EDI integration solutions.
• Serve as the technical escalation point for complex integration issues and provide guidance on troubleshooting and root-cause analysis.
• Drive operational excellence through process improvement, standardization, automation, and workflow optimization initiatives.
• Partner closely with Client Success, Implementations, Product, Engineering, and other stakeholders to deliver an exceptional client experience.
• Ensure integrations meet business requirements, client expectations, and applicable compliance standards.
• Maintain integration documentation, monitoring processes, and operational procedures that support scalable growth.
• Foster a culture of accountability, continuous learning, collaboration, and innovation.
• Demonstrate ThrivePass CARE values while delivering strong business results and customer outcomes.

What You Bring

We're looking for a leader who is passionate about operational excellence, team development, and solving complex business challenges.

Successful candidates will bring:

• A strong passion for improving operational processes and creating scalable solutions.
• A collaborative mindset with the ability to work effectively across departments, teams, and time zones.
• Accountability and ownership in managing priorities, projects, and outcomes.
• Strong critical thinking and problem-solving skills with a focus on identifying opportunities for improvement.
• The ability to balance technical expertise with people leadership and coaching.
• Excellent communication skills and the confidence to influence stakeholders across both technical and business functions.
• A builder mentality with the ability to establish structure, improve processes, and drive positive change.

Must Haves

• 5+ years of experience supporting EDI integrations, API-based data exchanges, and benefits administration platforms.
• 1+ years of experience leading, supervising, or managing a team of integration, EDI, or data professionals.
• Experience working within PEO, HR technology, payroll, benefits administration, or related industries.
• Demonstrated experience supporting employee benefit programs, including COBRA, FSA, HSA, commuter, lifestyle, wellness, or related benefit offerings.
• Strong knowledge of integration technologies and file formats, including Fixed Width, JSON, XML, and EDI transactions.
• Proven ability to improve operational processes through workflow optimization, resource planning, capacity management, or continuous improvement initiatives.
• Excellent written and verbal communication skills with experience collaborating across multiple departments and geographically distributed teams.
• Strong analytical, organizational, and troubleshooting skills with exceptional attention to detail.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.

Nice to Have

• Experience in employee benefits administration, HR technology, or PEO environments.
• Experience supporting HSA, FSA, HRA, COBRA, Health & Wealth, or related benefits programs.
• Experience leading automation initiatives and large-scale process improvement projects.
• Experience working with:
  • 834 and 837 EDI transactions
  • PrismHR / Worklio
  • isolved
• Bachelor's degree in Business, Information Systems, Technology, HR, or a related field (or equivalent practical experience).

What Success Looks Like

In this role, success means:

• Delivering reliable, accurate, and scalable integration solutions.
• Meeting or exceeding team KPIs and operational performance goals.
• Building and developing a high-performing team through coaching and accountability.
• Identifying opportunities for efficiency and implementing meaningful operational improvements.
• Creating strong partnerships across departments that support exceptional client experiences.
• Demonstrating ThrivePass CARE values in leadership, decision-making, and daily interactions.

Why You'll Love Working Here

We're an inclusive and welcoming environment for all. ThrivePass is committed to fostering a workplace where everyone feels valued and respected. We do not and shall not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of our activities or operations.

• A culture that values courageousness, authenticity, resourcefulness, and excellence (we don't just say it - we live it).
• Opportunities to grow, learn, and level up your skills.
• A team that genuinely enjoys working together and celebrating wins.
• Competitive benefits package because we believe in walking the talk when it comes to employee well-being.

Salary Offered

$85,000-$105,000 annually.

Benefits

Join Us!