Supervisor Patient Support

Lakeland Behavioral Health System; Springfield (MO); On-site; USD 29,000 - 32,000; Full time

Job summary

Lakeland Behavioral Health System in Springfield, MO is seeking a dedicated patient support supervisor to direct and coordinate activities of a care team. You will oversee day-to-day operations, guide staff, ensure patient safety, and manage assignments with a focus on compassionate, evidence-based care.

Responsibilities include delivering therapeutic care under physician guidance, coordinating admissions/discharges, documenting progress, and encouraging patient participation in social and

Qualifications

• Two or more years’ experience in patient support or equivalent role.
• One or more years’ experience as a lead or supervisory role.
• CPR and de-escalation/restraint certification required.

Responsibilities

• Provide medical or therapeutic care under physician instructions.
• Coordinate work and activities of staff, set performance expectations.
• Guide and develop staff, build trust and cooperation.
• Assist patients with daily living activities and basic health care.
• Observe, counsel and teach patients, promoting wellness.
• Oversee admitting and discharging processes.
• Monitor patient well-being and maintain progress records.
• Encourage patient participation in social/recreational activities.
• Lead or co-lead individual or group sessions.
• Collaborate with staff to rehabilitate patients for reintegration.

Skills

Lead supervision

Patient support

Staff coordination

Education

Associate's or Bachelor's degree in human services

Job description

Required Shift

Tuesday-Saturday OR Sunday- Wednesday 3:00-11:00pm

Pay

$21-23/hr (based on experience)

Purpose Statement

Direct, supervise and coordinate the activities of a patient support team.

Essential Functions

• Provide medical or therapeutic care, direct and indirect diagnostic and therapeutic procedures to patients, following the instructions of physicians or other health practitioners.
• Coordinate the work and activities of assigned staff, including setting performance expectations in the day-to-day operations of the unit.
• Provide guidance and direction to staff and encourage/build mutual trust, respect and cooperation among team members.
• Assist patients with their daily living activities and administer basic health care or treatments.
• Participate in therapeutic or recreational group.
• Oversee admitting and discharging.
• Monitor physical and emotional well-being of patients and report unusual behavior or physical ailments to appropriate staff. Prepare and maintain records of progress and services performed.
• Observe and influence the behavior of the patients by communicating, interacting with them, teaching and counseling.
• Encourage patients to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships and teach strategies to promote patient wellness and independence.
• Lead or co-lead individual or group sessions as part of specific recreational or therapeutic procedures.
• Collaborate with other staff in working with the population of the facility to treat, rehabilitate and return patients to the community.
• May provide transportation for patients as needed.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Education/Experience/Skill Requirements

• High School diploma or equivalent required.
• Associate's or Bachelor's degree in human service field from an accredited college or university preferred.
• Two or more years’ experience with the population of the facility in a patient support role required.
• One or more years’ experience as a lead or previous supervisory experience required.

Licenses/Designations/Certifications

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.
• May require a valid state driver's in facilities where transporting patients is an essential function.

AHPILOT

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