Supervisor - Patient Support

Mayo Career Site US; Phoenix (AZ); On-site; USD 65,000 - 78,000; Full time

Job summary

Mayo Career Site US is seeking a Supervisor to oversee daily operations of a scheduling group, including direct supervision of Appointment Specialists and Schedulers. The role focuses on staffing, coaching, HR actions, and performance appraisals to ensure high-quality patient scheduling.

The position requires strong leadership, workflow optimization, and policy development to maintain department standards and service levels. Collaboration with leadership committees may be involved.

Qualifications

• Experience supervising Appointment Specialists and/or Schedulers.
• Proven ability to manage staffing and workflow.
• Familiarity with HR forms, corrective action and performance appraisals.

Responsibilities

• Oversee daily operations of a scheduling group.
• Direct supervision and coaching of scheduling staff.
• Handle HR-related actions and performance reviews.
• Lead staffing decisions and timekeeping for the team.
• Develop and implement policies to improve productivity and service.

Skills

Staff supervision

Scheduling

HR processes

Performance appraisals

Interviewing candidates

Staff coaching

Timekeeping

Policy development

Operations management

Job description

The Supervisor position assumes responsibility for the daily operations of a designated scheduling group, including direct supervision of Appointment Specialists and/or Schedulers within that group. Other responsibilities include providing continuous scheduling technical and quality assurance resolution to patient/department complaints, ensuring departmental quality, serving as a representative on varying leadership committees/projects, handling HR forms and consultations including corrective action, completing performance appraisals, interviewing candidates for open positions, organizing staff meetings and completing bi-weekly timekeeping for staff.
The position manages the personnel and workflow of the area including staffing, coaching and development, optimization of area productivity and service, problem resolution and policy development and implementation. Standards must be developed and monitored as procedures evolve.
The individual must demonstrate knowledge of the principles of growth and development of the life span. The ability to assess data reflective of the patient's status and appropriately interpret information relative to the patient's age specific need is required.