Supervisor, Patient Liaison Services - Boscobel

gundersenhealth; Town of Boscobel (WI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement contribution

PTO & paid holidays

Tuition Invest Program

Job summary

Gundersen Health System seeks a Supervisor, Pre-Registration to oversee the daily operations of the pre-registration team, ensuring accuracy, timeliness, and compliance. You will coach staff, promote a positive work environment, and drive improvements through technology and standardization.

You will collaborate with clinical leadership to enhance quality control and performance, support professional development, and ensure regulatory compliance while maintaining strong customer service and

Qualifications

• High School Diploma or equivalency.
• Associate degree in business or a health-related field would be preferred.
• 3-4 years of experience healthcare business operations, patient business office/registration, or medical office billing/claims, with demonstration of increasing responsibility.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership and team-building skills with the ability to coach, mentor, and motivate staff.
• Excellent organizational and time management abilities.
• Proficient in healthcare registration systems and electronic health records (EHR).

Responsibilities

• Facilitates the development and maintenance of policies and procedures for consistent and compliant and pre-registration practices.
• Builds and maintains a collaborative working relationship between clinical leaders, and other stakeholders to fosters a team approach to appropriate pre-registration practices.
• Lead and manage the pre- registration department to ensure compliance with regulatory standards.
• Develop and implement training programs for new and existing pre-registration staff
• Analyze registration workflows to identify areas for process improvement and implement best practices.
• Collaborate with other departments to ensure seamless patient experiences and effective communication between teams.
• Address patient inquiries and resolve any issues that arise during the registration process
• Uses key performance indicators on dashboards and scorecards to monitor performance and direct resources as appropriate.
• Maintain excellent interpersonal and communication skills to interact positively with patients, staff, and healthcare professionals.
• Creates and maintains efficient processes for accurately determining and communicating the patient's financial obligation.

Education

High School Diploma or equivalency

Associate degree in business or health-related field

3-4 years in healthcare business operations / patient registration / medical billing

Multi-priority management in fast-paced environment

Leadership and team-building

Organizational and time management

Proficient in EHR systems

Job description

Scheduled Weekly Hours: 40

We are seeking a Supervisor, Pre-Registration to join our team and oversee daily operations of the pre-registration team, ensuring accuracy, timeliness, and compliance.

This role involves coaching staff, fostering a positive work environment, and driving process improvements through technology and standardization. The Supervisor collaborates with clinical leadership to enhance quality control and organizational performance, while supporting professional development and regulatory compliance.

Other Responsibilities

• Facilitates the development and maintenance of policies and procedures for consistent and compliant and pre-registration practices.
• Builds and maintains a collaborative working relationship between clinical leaders, and other stakeholders to fosters a team approach to appropriate pre-registration practices.
• Lead and manage the pre- registration department to ensure compliance with regulatory standards.
• Develop and implement training programs for new and existing pre-registration staff
• Analyze registration workflows to identify areas for process improvement and implement best practices.
• Collaborate with other departments to ensure seamless patient experiences and effective communication between teams.
• Address patient inquiries and resolve any issues that arise during the registration process
• Uses key performance indicators on dashboards and scorecards to monitor performance and direct resources as appropriate.
• Maintain excellent interpersonal and communication skills to interact positively with patients, staff, and healthcare professionals.
• Creates and maintains efficient processes for accurately determining and communicating the patient's financial obligation.

Shift hours - Required to work Monday - Friday with occasional weekend coverage. The is a day position working 8 hour shifts between 6:00AM and 6:00PM.

What You\'ll Need

• High School Diploma or equivalency
• Associate degree in business or a health-related field would be preferred.
• 3-4 years of experience healthcare business operations, patient business office/registration, or medical office billing/claims, with demonstration of increasing responsibility.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong leadership and team-building skills with the ability to coach, mentor, and motivate staff.
• Excellent organizational and time management abilities.
• Proficient in healthcare registration systems and electronic health records (EHR).

In addition to the rewarding work, you\'ll receive

• Competitive Benefits: We offer a comprehensive package including medical, dental, pet insurance, and a generous retirement contribution.
• Work-Life Balance: We prioritize your well-being with a 24/7 Employee Assistance Program, generous PTO, and paid holidays.
• Professional Development: Invest in your future with our Tuition Invest Program (up to $3,000 per year), access to hundreds of internal courses, and our Career Development Center.
• Diversity, Equity & Inclusion: We foster a welcoming environment with an inclusive celebration program, Unconscious Bias Training, and Patient Care resources.
• Additional Perks: Enjoy an 18% discount on your Verizon data plan and a 20% discount on Gundersen services not covered by insurance

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer