Supervisor, Patient Care Services

Enovis; Dallas (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in medical technology is seeking a Supervisor for Patient Care Services in Lewisville, Texas. In this role, you will oversee a team to ensure optimal performance in the Revenue Cycle Management domain. This position requires a detail-oriented leader experienced in healthcare operations and claims processing, fostering collaboration for better patient outcomes.

Qualifications

• Minimum 4 years of experience in RCM or related field.
• Experience with complex claims processing in health insurance.
• Leadership experience with remote teams.

Responsibilities

• Monitor quality and timeliness of team outputs.
• Drive team performance to achieve KPIs.
• Collaborate with teams to position Enovis as a premier reimbursement partner.

Skills

Healthcare industry knowledge

Leadership

Claims processing proficiency

Coding knowledge

Fluency in English

Tools

OnBase

Dataworks

TIMS

Job description

Join to apply for the Supervisor, Patient Care Services role at Enovis

At Enovis, we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title

Supervisor, Patient Care Service

Reports To

Manager, Revenue Cycle Management

Location

Lewisville, Texas

Role Summary

Are you a motivated leader with a passion for operational excellence and team development? We are looking for a dedicated and detail-oriented professional to join us as a Supervisor, Patient Care Service (PCS) in Lewisville, Texas. In this role, you’ll lead a team of PCS Representatives supporting the Revenue Cycle Management (RCM) team. This is an exciting opportunity to work behind the scenes in a dynamic, fast-paced environment—driving performance, ensuring billing accuracy, and collaborating with cross-functional teams to deliver exceptional service and patient satisfaction.

Key Responsibilities

• Monitor quality and timeliness of team outputs, fostering a culture of accountability.
• Review incoming volumes and assign staffing levels to meet KPIs.
• Collaborate with cross-functional teams to position Enovis as a premier reimbursement partner.
• Drive team performance to achieve KPIs such as cycle time reduction, revenue increase, error reduction, and maximized collections.
• Conduct business meetings with stakeholders to discuss trends and opportunities.
• Review and improve processes, workflows, and technology to eliminate redundancies.
• Share best practices with RCM leadership.
• Ensure payor requirements are met through internal stakeholder collaboration.
• Build and maintain relationships with sales teams across regions.
• Support documentation collection from sales to ensure proper invoicing.
• Review prescriptions, Letters of Medical Necessity, and Chart Notes for completeness and accuracy.

Qualifications

• Minimum 4 years of experience in RCM or related field.
• Knowledge of healthcare industry, payer relations, and compliance standards.
• Experience with complex claims processing or auditing in health insurance or healthcare delivery.
• Leadership experience, especially with remote or multi-location teams.
• Knowledge of coding, health benefit structures, and CMS claims processing rules.
• Proficiency in processing claims for Medicare, Medicaid, and commercial plans.
• Fluent in English.

Preferred Skills

• Experience with OnBase, Dataworks, TIMS, or similar software.
• Bilingual in English and Spanish.
• Experience with DME or Orthotics reimbursement.

Travel

• Up to 5% travel, domestic and international, with typical trips lasting 1-3 days.

Work Environment & Physical Demands

• Office setting; may occasionally lift up to 10 pounds.
• Standard office equipment use; extended sitting and screen time.

Enovis is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not sponsor employment visas.