ED Patient Svcs Representative- UPMC Hanover, Part-Time, Day/Evening Shift

UPMC; Hanover (York County); Hybrid; USD 38,000 - 48,000; Full time

Job summary

UPMC is seeking a Patient Access role focusing on accurate patient registration, insurance verification, and seamless revenue cycle support. The position emphasizes secure handling of patient information and collaboration with clinical partners.

The role requires a calm, professional approach to busy periods and a strong adherence to HIPAA standards and hospital policies.

Responsibilities

• Reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
• Register patients accurately into hospital ADT or clinical system during downtime with monitoring and reconciliation for accuracy.
• Serve as Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
• Confirm insurance eligibility and coordinate benefits to support seamless billing; handle third party reimbursement.
• Counsel patients regarding insurance coverage and expected financial liability; collect and record payments (co-pays, co-insurance, deductibles) at the day of service.
• Greet patients warmly and professionally at intake.
• Support and contribute to UPMC core values and Your Care guiding principles.
• Adhere to departmental policies, ensure dignity and respect in daily interactions.
• Proper patient identification to start clinical records (biometrics where applicable).
• Facilitate financial gatekeeping with clinical partners; maintain open communication about changes and information blocks.

Job description

Purpose

Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial management.

Responsibilities

• Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
• Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy.
• Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays.
• Confirms insurance eligibility, accountable for third party reimbursement and coordination of benefits to support a seamless billing process.
• Counsels patients regarding insurance coverage and expected financial liability. Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service.
• Provides a warm greeting for all patients
• Support and contribute to UPMC core values and guiding principles of Your Care.
• Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities. Incorporates acts of dignity and respect in daily interactions.
• Proper patient identification to start clinical record (utilizing biometrics if applicable)
• Facilitator of financial gatekeeping with clinical partners.
• Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent release of information, and behavioral health insurance payors to assure timely data integrity of accounts.
• Obtains or updates necessary demographic and insurance related information.
• Works independently to perform a timely patient interview and registration for services at the bed side.
• Generates and completes all applicable forms and necessary communications.
• Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality.
• Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities.
• Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc. under all conditions and circumstances.