Supervisor, Patient Access

Adventist Health; Tillamook (OR); On-site; USD 60,000 - 80,000; Full time

Job summary

Adventist Health Tillamook is looking for a Supervisor, Patient Access for a full-time position. The role involves overseeing functions within patient access and providing technical leadership while ensuring departmental goals are met.

The position requires effective supervision of staff, performance reviews, and strategic planning to enhance service efficiency. Ideal candidates will possess a bachelor’s degree and relevant experience in patient access, with a preference for leadership capabilities.

Qualifications

• Bachelor’s Degree or equivalent combination of education/related experience.
• Five years’ patient access experience preferred.
• Certified Revenue Cycle Representative (CRCR) preferred.

Responsibilities

• Supervise employees in patient access services and day-to-day activities.
• Ensure accuracy of patient data and efficiency of systems.
• Conduct performance reviews and provide feedback.
• Lead by example, create accountability, and recognize accomplishments.

Skills

Patient Access Management

Supervisory Skills

Technical Leadership

Customer Service

Education

Bachelor’s Degree or equivalent experience

Tools

Healthcare Management Systems

Job description

Job Description

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus – a rejuvenating place for associates systemwide to collaborate, innovate and connect. Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well‑being and inspire your best work.

Job Summary

Adventist Health Tillamook is seeking a Supervisor, Patient Access for a Full‑time position with 8‑hour variable shifts. The role is based onsite in Tillamook, OR. The Supervisor will oversee all functions within patient access, provide technical leadership for escalated or complex duties, monitor department efficiencies, and assume responsibility for meeting departmental goals. The position implements plans for improvement, maintains policies and procedures, and supervises and directs the activities of various levels of assigned personnel using professional judgment and independent discretion.

Job Requirements

• Bachelor’s Degree or equivalent combination of education/related experience: Required
• Five years’ patient access experience: Preferred

Licenses/Certifications

• Certified Revenue Cycle Representative (CRCR) – Healthcare Financial Management Association: Preferred

Essential Functions

• Supervise employees in patient access services and oversee all day‑to‑day activities and processes. Strategically align staff to support workload while meeting budget requirements and exercise independent judgment in recruiting, training, coaching and supervising staff.
• Supervise insurance and verification authorization staff, including pre‑registration activities. Ensure all patient data is accurate, systems work efficiently, and monitor trends in volume, errors, cancellations and appointment‑driven reporting. Plan and develop new systematic approaches to maximize upfront collections and maintain accuracy in registrations.
• Conduct performance reviews and provide input on direct reports for human‑resource decisions such as hiring, promotions and disciplinary actions. Participate in employee development, delegate work appropriately, set clear expectations, follow up to ensure progress and overcome roadblocks, and identify team priorities based on business direction.
• Lead by example, share knowledge and experiences, model a respectful work environment, create accountability, recognize accomplishments, provide timely feedback, connect development opportunities, identify top talent, and build a diverse yet cohesive team to accomplish objectives.
• Perform other job‑related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. All associates must receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E‑Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E‑Verify. By applying, you acknowledge that you have accessed and read the E‑Verify Participation and Right to Work notices and understand the contents therein.