Patient Access Scheduling Representative (Onsite)

Adventist Health Northwest Heart Center; Portland (OR); On-site; USD 25,000 - 39,000; Full time

Job summary

Adventist Health is seeking a Patient Access Scheduling Representative on site in Portland, OR to manage appointment scheduling, patient preparation, and registration workflows. You will verify demographics and insurance, coordinate with providers, and ensure timely access to services while delivering exceptional service to patients and staff.

The role requires a High School/GED and at least one year of healthcare or customer service experience, with a preference for an Associate’s/Technical

Qualifications

• High School Education/GED required.
• Associate’s/Technical degree preferred.
• One year customer service experience, preferably in healthcare.
• One year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field.

Responsibilities

• Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines.
• Coordinates with referring and ordering providers to schedule appropriate services.
• Verifies insurance eligibility and authorization requirements, and ensures accurate patient identification.
• Obtains external medical records needed to support scheduled services; provides excellent customer service.
• Processes patient and provider messages accurately and promptly; supports clinicians and teams with scheduling needs.
• Performs other job-related duties as assigned.

Skills

Customer service

Healthcare experience

Education

High School/GED

Associate’s/Technical degree in business

Job description

Patient Access Scheduling Representative (Onsite)

Portland, OR, United States

Job Description

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.

Job Summary:

Performs a wide range of patient access and scheduling functions to support high-quality, efficient patient care. Requires understanding of insurance eligibility, benefits, and authorization requirements. Ensures patients are properly scheduled and fully prepared for services based on scheduling protocols. Provides superior customer service to patients, providers, and all internal and external customers.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Required
• Associate’s/Technical degree in business or equivalent combination of education/related experience: Preferred
• One year customer service experience, preferably in healthcare or service-oriented environment: Required
• One year experience in Patient Access, Revenue Cycle, physician office, healthcare insurance, or related field: Required

Essential Functions:

• Schedules, confirms, and modifies appointments based on patient needs and departmental guidelines. Communicates preparation instructions and ensures patients are ready for procedures.
• Coordinates with referring and ordering providers to schedule appropriate services. Obtains and updates demographic, insurance, and financial information to ensure accurate financial clearance and registration.
• Verifies insurance eligibility and authorization requirements. Ensures accurate patient identification and proper MRN assignment. Confirms required orders, authorizations, labs, premedication, and implant information are in place.
• Obtains external medical records needed to support scheduled services. Provides exceptional customer service to patients, providers, and internal departments.
• Processes patient and provider messages accurately and promptly. Supports clinicians, technologists, and team members with scheduling and access needs.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

Job Info

• Locations 10123 SE Market St, Portland, OR, 97216, US
• Job Shift Day Shift
• Assignment Category Full-time regular
• Pay Range The estimated base pay for this position is $18.77 to $28.13. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.